Veena Sudheer
KEYSBOROUGH,Australia
Summary
Dynamic and results-driven professional with over 13 years of experience in customer service and sales. Seeking a challenging position as a Retail Sales Consultant where I can leverage my extensive customer interaction skills and administrative expertise to enhance customer satisfaction and drive sales.
Overview
18
18
years of professional experience
Work History
Incident Manager
Mercer Australia Pty Ltd
07.2022 - Current
- Conduct investigations to identify customer service issues and recommend solutions to enhance customer satisfaction.
- Collaborate with cross-functional teams to implement process improvements that streamline operations and improve service delivery.
- Prepare insightful reports and presentations for stakeholders, focusing on customer feedback and service enhancements.
Senior Plan Administration Analyst
Mercer Australia Pty Ltd
10.2021 - 07.2022
- Managed customer inquiries and escalations, ensuring timely and effective resolution to enhance customer experience.
- Trained and supported team members in customer service best practices, contributing to improved team performance.
- Developed and maintained strong relationships with clients, ensuring their needs were met and exceeded.
Customer Care Consultant
Mercer Australia Pty Ltd
01.2014 - 08.2016
- Provided exceptional service to customers through face-to-face interactions and phone consultations, assisting with inquiries and product information.
- Conducted meetings with clients to guide them through processes and ensure a seamless experience.
- Resolved escalated customer issues, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
Customer Service Consultant
Super Partners
06.2007 - 06.2008
- Assisted customers with inquiries regarding their accounts, providing clear and accurate information to enhance their understanding of services.
- Followed up on unresolved issues, ensuring customer satisfaction and retention.
Sales Consultant
Victoria Electricity
02.2007 - 06.2007
- Engaged customers through outbound calls to promote and sell products, consistently meeting and exceeding sales targets.
- Developed a deep understanding of customer needs to provide tailored solutions and enhance customer loyalty.
Education
Certificate III - Financial Services
Wesley Education Trust
06.2007
Certificate III - Business Administration (Part III Medical Reception and Terminology)
Wesley Education Trust
06.2007
Bachelor of Law -
India01.2005
Certificate II - Customer Contact
Skills
- Customer Service
- Communication Skills
- Organizational Skills
- Task Management
- Prioritization
- Deadline Management
- Training
- Mentoring
- Sales Performance
- Customer Needs Identification
- Tailored Solutions
Accomplishments
Represented Mercer at the Aus Contact Association Awards in 2016, receiving a state-level award for Best Consultant (first runner-up).
References
Available upon request.
Employment Objective
Dynamic and results-driven professional with over 13 years of experience in customer service and sales. Seeking a challenging position as a Retail Sales Consultant where I can leverage my extensive customer interaction skills and administrative expertise to enhance customer satisfaction and drive sales.
Other Information
I am a dedicated and patient professional who thrives in team environments. I adapt quickly to changes and am committed to continuous learning and improvement in customer service and sales techniques.
Timeline
Incident Manager
Mercer Australia Pty Ltd
07.2022 - Current
Senior Plan Administration Analyst
Mercer Australia Pty Ltd
10.2021 - 07.2022
Customer Care Consultant
Mercer Australia Pty Ltd
01.2014 - 08.2016
Customer Service Consultant
Super Partners
06.2007 - 06.2008
Sales Consultant
Victoria Electricity
02.2007 - 06.2007
Certificate III - Financial Services
Wesley Education Trust
Certificate III - Business Administration (Part III Medical Reception and Terminology)
Wesley Education Trust