Veena Angel Raj
Melbourne,VIC
Summary
Dedicated HR and Customer Service professional with seven years of experience, eager to refocus career on HR. Committed to leveraging expertise to support HR teams and drive organizational success. Skilled in building strong relationships and delivering top-notch HR support. Passionate about continuous learning and growth in dynamic environments. Seeking opportunities to make a positive impact and contribute to organizational success through effective collaboration and dedication to excellence.
Overview
6
6
years of professional experience
Work History
Social Media Specialist
Emirates Net
01.2010 - 10.2010
- Oversaw all aspects of social media presence and strategy
- Conducted regular monitoring of social media channels to track activity and engagement levels
- Managed and moderated online forums to ensure constructive discussions and maintain community guidelines
- Coordinated and executed social media marketing campaigns in alignment with broader marketing strategies
- Fostered meaningful interactions and engagement with audience through various social media channels
- Prepared and presented detailed reports on social media performance metrics to stakeholders.
Human Resource Administrator
United Utilities International Limited
06.2008 - 10.2009
- Ensured accurate and secure maintenance of employee records
- Assisted in various stages of recruitment process, from job postings to onboarding
- Managed employee benefits programs and assisted employees with enrolment and inquiries
- Oversaw timely and accurate processing of employee payroll
- Maintained and updated HR documentation, ensuring compliance with policies and regulations
- Compiled and analyzed HR data to provide insights for strategic decision-making
- Addressed employee inquiries and concerns, fostering positive relationships and supportive work environment.
Customer Relationship Management - Coordinator
Family Credit Limited
04.2007 - 12.2007
- Reported directly to Head of CRM Communications, managing comprehensive customer needs and proficiently handling complaints
- Coordinated with sales teams to facilitate cross-selling and utilized automated systems for streamlined processes
- Issued NOCs for closed loans, prepared Statements of Account (SOA) and repayment schedules, and maintained MIS
- Executed awareness call campaigns and provided recommendations for communication enhancements.
Analyst - Human Capital Management
Goldman Sachs Services Pvt. Ltd
08.2006 - 03.2007
- Oversee website maintenance, including web designing, and manage web statistics
- Maintain Knowledge Exchange and confirm employee eligibility, and assist with general wellness administration
- Manage Wellness Exchange mailboxes and Help at Home Bulletin Board, and support regional and global Wellness efforts
- Assist in the preparation of Payroll files and reimbursements (US/UK), and assist with To-All email management
- Contribute to the creation and distribution of Wellness Newsletters, work in Site Monkey application, and assist in maintaining regional and global Wellness marketing calendars.
Executive - Operations
IndusInd Bank Limited
10.2004 - 06.2006
- Directly report to Assistant Vice President and manage front office operations
- Provide customer service and handle inquiries, as well as secretarial tasks for AVP and the branch
- Manage locker operations, issue Demand Drafts and Pay Orders, and oversee Annual Maintenance Contracts
- Prepare BMMC on a monthly and quarterly basis, ensure timely submission of BRCS, and report pending matters to the Corporate Office
- Delegate relationship management responsibilities effectively to branch staff.
Sales Coordinator
Citi Financial
08.2004 - 10.2004
- Submission of MIS to Manager on daily basis
- Coordinating marketing executives and reporting their calls to Manager
- Responsibility of involving the sales team to work together and achieve target.
Education
Diploma of Human Resource Management -
TAFE Course, Monarch Institute
Masters of Human Resources Management (MHRM) -
Bharathidasan University, India
Bachelors in Corporate Secretaryship (BCS) -
Bharathiyar University, India
Skills
- HR strategies and policies
- Recruitment & Onboarding
- HR budgets
- Benefits administration
- Customer Service
- Front Desk Operations
- Retail Sales
- Analytics and Metrics
- Effective communication
- Problem Solving
- HR Software and Databases
- Attention to detail
- Social Media and Promotions
- Customer Complaint Resolution
Work Location
Melbourne
Personal Information
Nationality: Australian PR
References
Available upon request
Timeline
Social Media Specialist
Emirates Net
01.2010 - 10.2010
Human Resource Administrator
United Utilities International Limited
06.2008 - 10.2009
Customer Relationship Management - Coordinator
Family Credit Limited
04.2007 - 12.2007
Analyst - Human Capital Management
Goldman Sachs Services Pvt. Ltd
08.2006 - 03.2007
Executive - Operations
IndusInd Bank Limited
10.2004 - 06.2006
Sales Coordinator
Citi Financial
08.2004 - 10.2004
Diploma of Human Resource Management -
TAFE Course, Monarch Institute
Masters of Human Resources Management (MHRM) -
Bharathidasan University, India
Bachelors in Corporate Secretaryship (BCS) -
Bharathiyar University, India
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