Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Generic

Veer

Burwood,VIC

Summary

Detail-oriented and customer-focused IT Support professional with strong experience in first-line technical support, hardware/software troubleshooting, and IT service management. Proficient in managing incidents and service requests using ITSM platforms such as ManageEngine and ServiceNow, with hands-on expertise in Active Directory, Microsoft Intune, and Microsoft 365 administration. Skilled in device provisioning, user onboarding, and lifecycle management, as well as network configuration and security, including TCP/IP, DNS, VPN setup, and firewall management. Able to apply ITIL-based methods, network monitoring tools like Wireshark, and security systems like Essential 8 and MITRE ATT&CK with ease. Provides exceptional end-user support and effective technical solutions by combining strong problem-solving abilities with remarkable communication and teamwork.

Overview

4
4
years of professional experience
4
4

Certifications

Work History

Desktop Support Engineer

Ball and Doggett
05.2025 - Current
  • Manage service requests and incidents through ManageEngine ticketing system.
  • Perform onboarding processes for new staff.
  • Device provisioning and profile setup
  • Active Directory account creation and group assignment
  • Domain joining of Windows PCs
  • Provide first-level technical support to internal staff across all company sites via RingCentral and Microsoft Teams.
  • Use N-Central for remote desktop access, patch approval, and validating local admin rights.
  • Utilize Microsoft Intune for application deployment and device management.
  • Deliver hardware support, including laptop and docking station replacements, device setups, and peripheral troubleshooting.
  • Escalate unresolved issues to Level 2 support following troubleshooting protocols.
  • Collaborate effectively with internal IT teams for issue resolution and system improvements.

Supervisor

McDonald's
02.2022 - Current
  • Supervised and coordinated daily operations with a team of 10+ employees, demonstrating leadership, time management, and conflict resolution skills.
  • Maintained data privacy and integrity in sensitive financial transactions, ensuring adherence to security policies.
  • Trained team members and promoted a collaborative work environment with a focus on continuous improvement.
  • Developed reporting tools to track team efficiency and performance outcomes.

Education

Bachelor of Computer Science - Cybersecurity

Swinburne University of Technology
Hawthorn, VIC
12.2024

Skills

  • Proficient in Microsoft 365 applications
  • Technical support for end users and troubleshooting
  • End user support
  • Ticketing system proficiency
  • Hardware and Software installation
  • Active Directory management
  • System administration
  • Local area networking and connectivity
  • IT security protocols

Certification

  • CCNA: Enterprise Networking, Security, and Automation
  • CCNA: Switching, Routing, and Wireless Essentials
  • ISC2: Certification in Cyber-Security (CC)
  • LinkedIn Learning: The Cybersecurity Threat Landscape
  • Performance Education, Melbourne CBD: Professional Year (Mar 2025 – Present)

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Desktop Support Engineer

Ball and Doggett
05.2025 - Current

Supervisor

McDonald's
02.2022 - Current

Bachelor of Computer Science - Cybersecurity

Swinburne University of Technology

Awards

  • National Athlete: Bronze Medalist 100-meter
  • Professional Swimmer: 50m Free-Style Zonal Gold Medalist
  • Mathematics Olympiad: Zonal Gold Medalist (twice)
Veer