Summary
Work History
Education
Skills
Software
Languages
Work Availability
Work Preference
Affiliations
Veera Kotha

Veera Kotha

Tullamarine
Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein

Summary

Articulate IT Systems professional with 3+ years of experience delivering efficient solutions through in depth technical analysis and troubleshooting skills. Certified in ITIL and Azure Administration, with hands-on expertise in M365 Admin, Entra ID, Window Server, Teams Admin, Microsoft Intune, Print Services. Adept at managing installation, configuration, and support for a wide range of hardware, software, and network systems. Proven ability to support end-users effectively while maintaining system performance and security. Skilled in tools like Jira, Active Directory, AssetPanda Exchange Server, ServiceNow, and remote support platforms (ConnectWise), with a track record of reducing resolution times and enhancing user satisfaction.


With a growing passion for cybersecurity, I am actively steering my career toward becoming a SOC or GRC Analyst. I am particularly drawn to the evolving landscape of digital threats, risk management, and compliance frameworks like Essential 8 framework, VPDSS (Victorian Protective Data Security Standards), ISO 27001 and NIST. My current focus includes developing practical knowledge in threat detection, incident response, and governance practices to align my technical background with security operations. I am also exploring certifications such as CompTIA Security+ and (ISC) SSCP/CC to deepen my understanding and open doors to my next career chapter in cybersecurity.

Work History

Information Systems Support Officer

Mitchell Shire Council
12.2023 - Current
  • Provided first-level technical support through the ICT Service Desk, resolving incidents and service requests across Office 365, Teams, Active Directory, and Azure cloud-based systems within agreed SLAs.
  • Managed end-to-end service desk operations including ticket classification, user communication, asset tracking, and documentation updates ensuring optimal system performance and user satisfaction.
  • Developed and maintained technical documentation and induction materials to enhance end-user understanding and reduce repeat incidents.
  • Created and executed PowerShell scripts to automate key IT processes such as bulk account creation, editing AD attributes, calendar sharing have improved team efficiency and reducing manual errors.
  • Supported system administration tasks including software patching, system upgrades, audit checks, and remote access configurations across a multi-site environment like multiple Desktop PCs both Admin and Public Access in entire Shire.
  • Contributed to service improvement initiatives by analysing Service Desk metrics in Power BI and identifying opportunities to enhance ITSM practices and user experience.
  • Provided onsite support for critical staff including Executive and Councillors, managing urgent hardware/software issues and ensuring minimal disruption to service.

Desktop Support Engineer

Symal
06.2023 - 11.2023
  • Successfully led and completed a hardware renewal project involving the replacement and deployment of laptops and mobile devices for over 450 users, ensuring minimal disruption, accurate asset tracking and improved end-user performance across the organisation.
  • Adhering to task protocol contains set of procedures required to work with Active directory, PowerShell scripting, Anydesk, O365 accounts and other internal applications.
  • Managed high levels of call flow and responded to user's technical support needs.
  • Explained security measures in simple terminology to help users understand malware and phishing threats

IT Support Engineer

WSP
01.2022 - 05.2023
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and configured hardware and software to set up workstations for employees.
  • Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
  • Troubleshoot potential problems and eliminated before issues escalated or cascaded.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new
    employee workstations.
  • Provided Tier 1 support to non-technical internal users through desk-side support services.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Customer Service Specialist

Commonwealth Bank
04.2021 - 12.2021
  • Provided solutions for customer issues with use of Comm bank Library.
  • Validated ID and done paperwork to boost After Call Work efficiency on NEO.
  • Handled bank customers in fast-paced environment setting in coordination with solid team of 30 customer service associates.
  • Assessed caller accounts to determine additional benefits, identify service needs and resolve issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

Master of Science - Information Technology

Central Queensland University, Melbourne, VIC
02.2022
  • Majors in Mobile Application Development
  • Awarded Graduate Certificate in Project Management

Skills

  • Window Server, DNS, DHCP
  • PowerShell, SQL
  • Account Management, Group Policy
  • IT Asset Management, AssetPanda
  • Documentation, Confluence
  • Project Coordination
  • MS Excel, PowerBi
  • Active Directory, Entra ID
  • SCCM, MDT, Microsoft Intune
  • HTML, CSS, JavaScript, WordPress
  • Microsoft O365 Administration
  • Device building and configuration
  • Visual Studio, IntelliJ IDEs
  • Unity, Adobe Photoshop & Lightroom
  • VPN Configuration, Sophos Connect
  • MDM services, Android & iPhones
  • Print Service, Paper Cut
  • JIRA, ServiceNow, Sharepoint

Software

Jira

Active Directory

Microsoft 365 Administration

Azure Administration

HPE Content Manager

Technology One

Mimecast

Confluence

Languages

English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Company CulturePersonal development programsCareer advancementHealthcare benefitsStock Options / Equity / Profit Sharing

Affiliations

  • Australian Computer Society

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Veera Kotha