Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Vegas Poh

Pyrmont,New South Wales

Summary

Results-driven Client Success Manager successful at enhancing customer loyalty with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer 3 years of related experience and pursue dynamic, growth-oriented position.

Overview

9
9
years of professional experience

Work History

Client Success Manager

Emarsys Pty Ltd
Sydney, New South Wales
03.2023 - Current
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Created client success plans tailored to individual needs and goals.
  • Monitored customer accounts to identify opportunities for improvement.
  • Collaborated with internal teams to troubleshoot any customer issues or concerns.
  • Achieving revenue targets by identifying areas of opportunity for upselling services or products to existing customers.
  • Utilized strong business acumen and marketing knowledge to oversee client growth and deliver a return on the clients' Emarsys investment

Client Success Operations Coordinator

Emarsys Pty Ltd
Sydney, New South Wales
12.2021 - 02.2023
  • Assisted with the Client Success Team and execution of operational processes.
  • Assisted with creation of personalized Business Reviews for clients and co-presented the decks with the relevant Client Success Manager
  • Resolved customer service issues in a timely manner.
  • Managed communications between departments to ensure efficient operations.
  • Arranged and organized marketing events for the Client Success Team

Marketing Associate

Artiiso Pty Ltd
Singapore, Singapore
10.2019 - 11.2021
  • Assisted with the start-up of Artiiso by surveying competitor's products and services in order to gain the upper hand in highly competitive market
  • Drafted reports on the overall industry and specific competitors in order to properly position the company in the market.
  • Was in charge to seek and liaise with potential suppliers from Italy, setting up appropriate terms and conditions before discussing about the supply chain procedure.
  • Analysed past sales and trends to strategically predict future price points, promotions and strategies down the road.
  • Assisted in the creation of social media channels such as Facebook, Instagram and the creation of their own website.
  • Inculcated the importance of customer service in the company's culture to ensure high retention rates and satisfaction amongst clients.

Intelligence Specialist

Singapore Armed Forces
Singapore, Singapore
07.2016 - 07.2018
  • In charge of managing and up-keeping the security of the entire battalion, of over 300 personnel.
  • Maintained close relationships with necessary external parties to ensure the smooth operation of events by managing proper security measures and eligibilities.
  • Displayed meticulosity to detail when issuing sensitive materials to relevant parties, recorded into Excel spreadsheets.
  • Communicated and collaborated effectively as a team to succeed and achieve outstanding results during tough outfield group training.
  • Engaged in leadership training as a commander to develop high interpersonal
    and teamwork skills as a commander of the Singapore Armed Forces
  • Received Outstanding for both overall performance and overall conduct upon completion of service from the Commanding Officer

Salesperson

The Car Enthusiast
Singapore, Singapore
05.2015 - 05.2016
  • Attended potential and recurring customers, tailoring to their needs and creating customer loyalty through passion and attention to detail.
  • Assimilated seamlessly in a brand new environment and industry by gaining knowledge of the large spectrum of cars in the market.
  • Assisted in constant surveillance of the prices set by other competitors to ensure that the company has an edge in the fiercely cost-sensitive market
  • Liaised with clients to ensure their paperwork (car insurance, payment plans, loans, carpark fees and taxes) are all accounted for, creating an one stop service for them.
  • Cooperated and maintained friendly ties with external mechanic companies to ensure additional services for the clients.

Education

Bachelors of Business - Marketing & Strategic Marketing

University of Technology, Sydney
Sydney, NSW
08-2021

Diploma, Business - Business

UTS College
Sydney, NSW
03-2019

Diploma - Clean Energy

Temasek Polytechnic
Singapore
05-2016

Skills

  • Customer Retention
  • Business Analytics
  • Customer service and support
  • Client liaison and advocacy
  • Customer Satisfaction
  • Client Relationship Management
  • Stakeholder relationships

Languages

English
Professional
Chinese (Mandarin)
Professional

References

References available upon request.

Timeline

Client Success Manager

Emarsys Pty Ltd
03.2023 - Current

Client Success Operations Coordinator

Emarsys Pty Ltd
12.2021 - 02.2023

Marketing Associate

Artiiso Pty Ltd
10.2019 - 11.2021

Intelligence Specialist

Singapore Armed Forces
07.2016 - 07.2018

Salesperson

The Car Enthusiast
05.2015 - 05.2016

Bachelors of Business - Marketing & Strategic Marketing

University of Technology, Sydney

Diploma, Business - Business

UTS College

Diploma - Clean Energy

Temasek Polytechnic

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