Velda Rawson
Wollongong,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Sales/orders Wholesale
Vulcano Design
05.2023 - Current
- Collaborated with manufacturers to ensure timely delivery of products and meet client expectations.
- Negotiated contracts for better pricing, resulting in increased profit margins.
- Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
- Streamlined order processing procedures, enhancing overall operational efficiency within the organization.
- Coordinated with logistics teams to streamline shipping processes, reducing lead times and increasing customer satisfaction.
- Expanded market reach by identifying and securing new clients in untapped regions.
National Service Administrator
Daikin Australia
05.2008 - 05.2023
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Pitched in to answer phones at main contact centre.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Coordinator
Austrek Tours
01.2007 - 05.2008
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Dispensary Technician
Blooms Pharmacy
06.2003 - 05.2007
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
Education
Department of Education
Charles Sturt University, NSW 03.2024 - 11.2024
Tafe New South Wales
Wetherill Park, NSW 07.2023 - 07.2024
Skills
Warehouse Operations
Sales Presentations
Pricing strategy
Industry Networking
Teamwork and Collaboration
Customer Service
Problem-Solving
Attention to Detail
Multitasking
Organizational Skills
Certification
- First Aid Certification
- [State] Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department of Education
03.2024 - 11.2024
Tafe New South Wales
07.2023 - 07.2024
Sales/orders Wholesale
Vulcano Design
05.2023 - Current
National Service Administrator
Daikin Australia
05.2008 - 05.2023
Sales Coordinator
Austrek Tours
01.2007 - 05.2008
Dispensary Technician
Blooms Pharmacy
06.2003 - 05.2007
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