Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Velle Soo

Brisbane,Queensland

Summary

Valued leader and team member displayed exemplary conduct under pressure while providing guidance and direction to team. Demonstrated excellent organizational skills and ability to think strategically. Trained and mentored new personnel and developed effective working relationships with other service branches.

Overview

4
4
years of professional experience

Work History

Military Officer

Singapore Armed Forces
09.2021 - 01.2023
  • Adhered to strict protocols and followed orders while conducting operational missions.
  • Trained personnel to improve performance and attain mission-ready status.
  • Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
  • Developed and maintained positive relationships with staff in unit and in other units.
  • Monitored unit operations in dynamic, challenging environments with high level of situational awareness.

Livestream Site Manager

Mdada
12.2020 - 07.2021
  • Oversaw all daily office operations and equipment maintenance.
  • Created weekly and monthly reports and presentations for management team.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues between employees and customers using company policies.

Tuition Teacher

Tutor City
01.2019 - 11.2020
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Graded and evaluated student assignments, papers, and course work.
  • Fostered student curiosity and interest through creative hands-on activities.

Workforce Real Time Analyst

Singtel
12.2018 - 06.2019
  • Optimized schedules, forecasts and other tools to present to management.
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Prepared and maintained reports, dashboards and monthly packages.
  • Provided training on dashboard and package development to team members and management.
  • Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
  • Managed overtime, shift swaps, breaks and PTO requests.

Education

Bachelor of Arts - Psychology

University of Queensland
Brisbane, QLD
11.2026

High School Diploma -

Kaplan Higher Education Academy
Singapore
11.2020

No Degree - Advance Level Diploma

Tampines Junior College
Singapore
11.2018

Skills

  • Intelligence Management
  • Soldier Evaluations
  • Risk Mitigation
  • Time Tracking and Payroll Administration
  • Report Writing
  • Mission Support
  • Coordinate Operations
  • Tutoring

Accomplishments

    Attained a 3rd position scholarship for Diploma in Psychology

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Military Officer

Singapore Armed Forces
09.2021 - 01.2023

Livestream Site Manager

Mdada
12.2020 - 07.2021

Tuition Teacher

Tutor City
01.2019 - 11.2020

Workforce Real Time Analyst

Singtel
12.2018 - 06.2019

Bachelor of Arts - Psychology

University of Queensland

High School Diploma -

Kaplan Higher Education Academy

No Degree - Advance Level Diploma

Tampines Junior College

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Velle Soo