Venis Bortolussi

Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.

• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
• Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
• Improved dispatch efficiency by implementing new scheduling and routing strategies.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Reported to management operational activities and maintained current records.
• Mentored new hires in navigating the complexities of the Dispatch Manager role.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Reduced overtime costs by optimizing dispatcher schedules through effective workforce management.
• Answered phone calls and responded to customer emails.
• Communicated with customers to provide delivery updates and resolution.
• Assisted in resolving customer complaints and grievances.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.

• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Supervised warehouse operations by managing employees during shifts.
• Supervised shipping and receiving, distribution and workplace safety.
• Supervised shipping and handling operations.
• Used warehouse management software to reconcile daily inventory.
• Oversaw daily operations and shipping and handling processes.
• Maintained high levels of accuracy in daily operations.
• Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.