VENKAT MUPPARAJU
Sale,Victoria
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods.
Overview
6
6
years of professional experience
Work History
Store Restaurant Manager
Exchange House Food Store
Lucknow, VIC
01.2023 - 05.2024
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Creating staffing roasters
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Promoting and marketing the business
- Overseeing stock levels and ordering supplies
- Handling customer enquiries and complaints
- Taking reservations
- Greeting and advising customers
- Problem solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant.
Store Manager
Lakeview General Store
Longford, VIC
02.2021 - 12.2022
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
- Processed cash, credit, debit, and check payments
- Completed store opening and closing procedures
- Improved customer service by projecting friendly and knowledgeable attitude
- Counted out cash drawers and balanced totals
- Submitted orders for new inventory
- Completed routine store inventories
- Managed store organization, maintenance, and purchasing functions
- Trained team members in successful strategies to meet operational and sales targets
- Maintained customer satisfaction with quick and professional handling of product returns
- Created employee schedules to align coverage with forecasted demands
- Approved regular payroll submissions for employees
- Completed point of sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
United Pie face
GIRU, QLD
01.2018 - 01.2021
- Optimized store displays and appearance via strategic merchandising
- Completed routine store inventories
- Trained and managed associates in customer service and sales techniques
- Exhibited excellent people skills during interaction with employees and customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Answered questions about store policies and addressed customer concerns
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
CHEF - CERTIFICATE 3 & 4 IN COMMERCIAL COOKERY
AUSTRALIAN CAREER EDUCATION
MELBOURNE02.2020
Master of Science - SCIENCE AND TECHNOLOGY
CHARL'S STURT UNIVERSITY
MELBOURNE08.2016
Skills
- Customer Service
- Time Management
- Order Management
- Staff Training
- Shift Checklists
- Team Management
Timeline
Store Restaurant Manager
Exchange House Food Store
01.2023 - 05.2024
Store Manager
Lakeview General Store
02.2021 - 12.2022
Assistant Store Manager
United Pie face
01.2018 - 01.2021
CHEF - CERTIFICATE 3 & 4 IN COMMERCIAL COOKERY
AUSTRALIAN CAREER EDUCATION
Master of Science - SCIENCE AND TECHNOLOGY
CHARL'S STURT UNIVERSITY