Summary
Overview
Work History
Education
Skills
Timeline
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Venkata Mupparaju

Melbourne,VIC

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Candidate seeking entry-level employment with company searching for flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Startrack Aus Post
Melbourne Airport, VIC
11.2022 - 07.2023
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day 55 to 60 calls with positive attitude and focus on customer satisfaction.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.

Billing And Credit Consultant

TELSTRA TELECOMUNICATIONS
Melbourne
02.2022 - 07.2022
  • Handling Inbound calls 30-35 per day, Giving detailed, customized, benevolent service to secure customer retention and gratification
  • Navigate on software like Siebel, console, and business tools ICMS, MICA, FLEX CAB, AXIS while handling calls to answer customer quires
  • Handling Customer queries regarding their invoices, collecting overdue balances, taking current payments, offering discounts, giving payment extensions, arranging payment arrangements weekly, fortnightly, monthly, according to customer financial commitments
  • Actively listening to customer quires and finding the right solution that suits the customer needs and serve the customer beyond their expectations
  • Remain Courteous and calm even when dealing with irate customers
  • Actively listening to their dissatisfaction to the services and politely probing questions during the conversations and finding the solution to the customer satisfaction
  • Work according to company policies and procedures by maintaining confidential information of the company confidentially.

Logistics Manager& Customer Representative

Ferygs food
Dandenong
07.2019 - 01.2022
  • Trained new staff in food delivery, money handling and customer service processes
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address
  • Reviewed over 300 deliveries daily delivery documents and orders and reported any errors found on delivery documents to supervisor
  • Loaded and unloaded 3 trucks trailers each day
  • Lifted freight and other objects of various shapes, sizes and weights up to 500 kilos
  • Operated manual and mechanical equipment safely to minimize injury and accident risks
  • Contacted customers prior to delivery to coordinate delivery times
  • Identified and resolved shipping and packaging errors.

Education

Masters In MBA+MPA -

Holmes Institute

Skills

  • Customer Service Representative
  • Maintaining components
  • Training & Development
  • Organizational skills
  • Time management
  • Leadership
  • Customs compliance
  • Transportation management systems
  • Safety standards
  • Logistics oversight
  • Supplies inventory
  • Mentoring and training
  • Issue and conflict resolution

Timeline

Customer Service Agent

Startrack Aus Post
11.2022 - 07.2023

Billing And Credit Consultant

TELSTRA TELECOMUNICATIONS
02.2022 - 07.2022

Logistics Manager& Customer Representative

Ferygs food
07.2019 - 01.2022

Masters In MBA+MPA -

Holmes Institute

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Venkata Mupparaju