Venkata Bhanu Suhas Yapuri
Runcorn,QLD
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
4
4
years of professional experience
Work History
Store Manager
Liberty Oil And Convinience
Biloela, Qld
10.2021 - 07.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Shift Manager
Pizza Hut
Ashgrove, QLD
10.2019 - 08.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
Shift Manager
Crust Gourmet Pizza Bar
Annerley, QLD
12.2018 - 10.2019
Crew Member
Pizza Hut
Ashgrove, QLD
07.2018 - 12.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Observed customer purchases in line and differentiated between standard portions.
Education
Bachelor of Technology - Mechanical Engineering
Prasad V Potluri Siddhartha Institute of Tech.
Vijayawada06.2016
MBA - Business Administration
Southern Cross University
Gold Coast, QLD2021
Master of Engineering Management - Engineering Management
Southern Cross University
Gold Coast, QLD2021
Skills
- Management Training
- Policy Development and Enforcement
- Policies and Procedures
- Staff Supervision
- Customer Service
- Shift Scheduling
- Employee Training
- Sales Strategies
- Cash Management
- Verbal and Written Communication
- Administrative Management
- Inventory Management
- Multitasking and Organization
- Competitor Monitoring
- Sales Promotion
- Location Marketing
- Complaint Resolution
Hobbies
Netflix, Listening to Music
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Timeline
Store Manager
Liberty Oil And Convinience
10.2021 - 07.2022
Shift Manager
Pizza Hut
10.2019 - 08.2021
Shift Manager
Crust Gourmet Pizza Bar
12.2018 - 10.2019
Crew Member
Pizza Hut
07.2018 - 12.2018
Bachelor of Technology - Mechanical Engineering
Prasad V Potluri Siddhartha Institute of Tech.
MBA - Business Administration
Southern Cross University
Master of Engineering Management - Engineering Management
Southern Cross University