Venkata Kanthi Surya Borra
Mount Gambier,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Online Manager
Woolworths
11.2022 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in team setting, providing support
- Time efficiency to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written
Kitchen Hand
Casa De Tequila
01.2023 - 04.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Operated kitchen equipment in accordance with manufacturer instructions.
Customer Service Representative
Foodland
11.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Delivery Team Lead
Woolworths
11.2020 - 11.2022
- Worked proactively with sales representatives and warehouse operations to understand customer needs.
- Managed group of 8 CDL-certified delivery drivers.
- Coached, led and developed drivers to support sales organization and improve daily productivity via gate-to-gate route rides.
- Supervised delivery staff and general productivity.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Managed resources effectively to avoid unnecessary delivery delays.
- Fielded customer questions and complaints and rectified issues.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Maintained process improvements to further enhance productivity of deliveries.
Education
Master of Science - Masters in Business Analytics
Kaplan Business School
Melbourne, VIC10.2022
Timeline
Kitchen Hand
Casa De Tequila
01.2023 - 04.2023
Assistant Online Manager
Woolworths
11.2022 - Current
Customer Service Representative
Foodland
11.2022 - 12.2022
Delivery Team Lead
Woolworths
11.2020 - 11.2022
Master of Science - Masters in Business Analytics
Kaplan Business School
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