Summary
Overview
Work History
Education
Skills
Timeline
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VENKATA LAKSHMI VINEELA VEMULURI

Hay

Summary

Experienced technical support professional with a strong track record in resolving technical issues and enhancing user satisfaction. Proficient in troubleshooting and problem-solving to ensure seamless system functionality. Collaborative team player committed to delivering results and adapting to evolving requirements. Possesses exceptional communication and technical skills.

Overview

6
6
years of professional experience

Work History

Office Admin

Vishwa Farm
05.2024 - 04.2025
  • Managed daily office tasks, including correspondence and record-keeping.
  • Coordinated supply orders and vendor relations to ensure timely delivery.
  • Processed invoices, payments, and reconciled bank statements efficiently.
  • Maintained accurate financial records and handled payroll operations.
  • Organized internal communications to enhance office functionality.
  • Provided exceptional customer service and managed client communications.
  • Assisted with data entry, inventory management, and farm-related documentation.
  • Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.

Technical Support Engineer

Wipro Limited
03.2019 - 05.2023
  • Established and managed SiteScope for comprehensive monitoring of servers, applications, and network devices.
  • Deployed and maintained Splunk dashboards and alerts to monitor system health effectively.
  • Handled alerts, incidents, and performance reports to ensure operational continuity.
  • Performed user onboarding, and software patching, and executed basic SPL queries.
  • Provided technical support through tickets, emails, and calls to resolve issues promptly.
  • Installed and configured hardware and software to guarantee 24/7 system availability.
  • Trained team members to meet SLA/KPI targets efficiently.

Education

Bachelor’s of Technology (B.tech) - Information Technology (IT)

R. V. R & J. C. College of Engineering
Guntur, Andhra Pradesh
05.2018

Skills

  • Invoice processing
  • Supplier relationship management
  • Payroll management
  • Technical support expertise
  • Performance monitoring
  • Customer support and training
  • Analytical problem solving
  • Proficient in Microsoft Office Suite

Timeline

Office Admin

Vishwa Farm
05.2024 - 04.2025

Technical Support Engineer

Wipro Limited
03.2019 - 05.2023

Bachelor’s of Technology (B.tech) - Information Technology (IT)

R. V. R & J. C. College of Engineering

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VENKATA LAKSHMI VINEELA VEMULURI