Summary
Overview
Work History
Education
Skills
Timeline
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Venkata Lavanya Battula

Carrum Downs,VIC

Summary

As a successful team player, who values integrity and demonstrates a high level of emotional intelligence with a strong work ethic combined with acute business acumen and a passion for excellence. Proven ability in consultative sales, identifying customer needs and resolving problems based on the customer requirements, identifying deficiencies and potential opportunities and develop innovative, cost effective solutions for enhancing competitive ness and improve customers service offerings.

Overview

3
3
years of professional experience

Work History

Energy Specialist

Accenture
08.2023 - Current
  • Worked for Origin energy as an energy specialist .
  • Participated in continuous training opportunities to hone craft and build leadership skills.
  • Conducted thorough market evaluations and analyzed energy usage patterns to determine potential savings.
  • Presented and explained energy efficiency programs to social, commercial and industrial audiences.
  • Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis.
  • Contributed to client interaction via email and conference calls.
  • Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.

Customer Support Specialist

India.money.com
04.2022 - 01.2023
  • A loan servicing specialist answered calls from customers provided support, pertaining to all areas of loan servicing including new applications, payments, reserve accounts, taxes, insurance and analysed-customer issues and recommended solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Maintained and managed customer files and databases.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Call Centre-Aegis People Support
02.2021 - 03.2022
  • The role entails inbound voice support and sales to Bank's customers spending time engaging with them and getting to understand their needs and answering questions including sensitive queries regarding their Bank Accounts and Credit cards.
  • The role also involves updating customers' personal details, providing general financial advice and general maintenance of the credit cards and personal loans account.
  • Properly directed inbound cells in phone queues to improve call flow.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Made reasonable procedure expectations to accommodate unusual customer requests.
  • Responded to customer requests for products, services, and company information

Education

Bachelor of Technology - Electronics And Communications Engineering

Jawaharlal Nehru Technological University
Kakinada
11.2020

Skills

  • Transportation Solution Development
  • Process Optimization
  • Multi-Line Telephone Operation
  • Administrative Support
  • Customer Relations
  • Customer Account Management
  • Typing Proficiency
  • MS Office (MS Word, MS Excel, MS Power Point, MS Outlook)
  • Sales expertise
  • Desktop support
  • Technical issues analysis
  • Software diagnosis
  • Technical documents comprehension

Timeline

Energy Specialist

Accenture
08.2023 - Current

Customer Support Specialist

India.money.com
04.2022 - 01.2023

Customer Service Representative

Call Centre-Aegis People Support
02.2021 - 03.2022

Bachelor of Technology - Electronics And Communications Engineering

Jawaharlal Nehru Technological University

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Venkata Lavanya Battula