Venkata Ramana Pinnamaneni
Blair Athol,SA
Summary
Accomplished IT professional with a proven track record at Andrash Prospect Pty Ltd, enhancing client satisfaction through expert management of ITIL processes and incident management. Skilled in network administration and fostering team collaboration, I significantly reduced downtime and streamlined technology solutions, demonstrating a strong ability to meet business objectives with innovative IT strategies. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Consultant
Andrash Prospect Pty Ltd
01.2023 - Current
- Reduced downtime for clients with proactive identification and resolution of technical issues.
- Coordinated efforts with vendors to obtain necessary equipment replacements or repairs at minimal cost while maintaining quality standards.
- Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Designed tailored training programs aimed at empowering users with essential knowledge on newly deployed systems.
- Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
- Assisted in the migration of legacy systems to modern platforms, minimizing disruption to daily operations.
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Configured hardware and granted system permissions to new employees.
IT Service Desk Analyst
Probe CX
11.2021 - 12.2022
- Contributed significantly to the implementation of a new IT service desk platform that improved efficiency and reporting capabilities.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end-user's.
Information Systems Analyst
Trimble Inc
03.2020 - 10.2021
- Optimized network performance, ensuring minimal downtime and maximum user satisfaction.
- Spearheaded the successful migration of critical data from legacy systems to modern platforms without loss or disruption to users.
- Designed custom applications to support business operations and meet specific organizational needs.
- Analyzed complex datasets using advanced statistical techniques to identify trends, patterns, and anomalies that informed strategic decision-making processes.
- Streamlined data management processes for improved accuracy and accessibility.
Store Manager
Seven Eleven Stores
01.2019 - 02.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Seven Eleven Stores
11.2017 - 12.2018
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
IT Technical Support Intern
Deakin University
04.2017 - 09.2017
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
Education
Master of Science - Information Technology
Deakin University
Melbourne, VIC06.2019
Skills
- Ticketing system proficiency
- Software Installation
- Security Policies
- VPN Configuration
- Desktop support
- ITIL Processes
- Wireless Networking
- Operating Systems Expertise
- Active Directory Management
- Firewall Administration
- Backup solutions
- IT Budgeting
- Incident Management
- Server Management
- IT Security Management
- Application support
- Network Administration
Certification
Currently Pursuing ITSM (IT Service Management)
Timeline
IT Support Consultant
Andrash Prospect Pty Ltd
01.2023 - Current
IT Service Desk Analyst
Probe CX
11.2021 - 12.2022
Information Systems Analyst
Trimble Inc
03.2020 - 10.2021
Store Manager
Seven Eleven Stores
01.2019 - 02.2020
Assistant Store Manager
Seven Eleven Stores
11.2017 - 12.2018
IT Technical Support Intern
Deakin University
04.2017 - 09.2017
Master of Science - Information Technology
Deakin University
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