Java
VENKATA SAI KRISHNA GARINE
Sandy Bay,TAS
Summary
Graduate student with Master of Information Technology in Business Analysis/ Computer Networking. Organized and hardworking with first-rate communication and time management abilities. Majorly excels at analytics, budgeting and forecasting to create opportunities for growing and thriving business. Eager to apply skills and make positive real-world contributions to business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
PIYC
07.2024 - 02.2025
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Ensured first call resolution and immediate action for Service Desk support calls.
- Handling high volume of inbound calls efficiently, ensuring timely and satisfactory resolution of staff enquiries.
- Documented technical issues and created knowledge base articles for efficiency.
Mental Disability Support Worker
PIYC
07.2022 - 07.2024
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborate effectively with a multidisciplinary team, including healthcare professionals, social workers, and family members
- Foster a supportive and inclusive environment that promotes independence, dignity, and empowerment for individuals.
- Develop and implement individualized care plans and support strategies based on assessed needs and goals.
- Supporting individuals in accessing healthcare services, appointments, and medications.
Business Analyst Intern
Mind Relic Consulting
07.2022 - 10.2022
- Assist in gathering and documenting business requirements by conducting interviews, workshops, and research.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Help in documenting project deliverables, such as business requirements, user stories, test cases, and process documentation.
- Designed Excel spreadsheet to estimate costs of future custom projects for clients.
- Assist in researching industry trends, best practices, and competitive landscape to provide insights and recommendations for business improvement.
- Assist in creating functional specifications, process flows, and wireframes.
- Facilitate meetings, workshops, and discussions to gather feedback and ensure alignment between stakeholders and project objectives.
Assistant Store Manager
EG Group
05.2021 - 11.2021
- Coached associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed to increase growth of shop sale from 3 to 10%.
- Helped in assisting the technical equipment of other sites by resolving printer issues,and LAN issues
Customer Support Associate
Ampol
11.2019 - 09.2021
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Undertaking stock control and preparing reports on fuel, oil, accessories and other items sold.
- Replenishing stock of fast foods, newspapers, magazines and grocery items.
- Advertised new promotions and used suggestive upselling techniques.
Technical Support Specialist
Tech Mahindra
01.2018 - 04.2018
- Providing Technical Assistance for customers via telephone
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and input commands to troubleshoot areas.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Identify and diagnose technical issues through effective troubleshooting techniques. Analyze symptoms, investigate causes, and provide timely and efficient resolutions to restore functionality.
- Deliver excellent customer service by actively listening, empathizing, and effectively communicating technical solutions in non-technical terms. Provide clear and concise instructions or guidance to users.
Education
Masters of Information Technology - Business Analysis/ Computer Networking
Charles Sturt University
Melbourne, VIC07-2020
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE
Anurag College of Engineering
Hyderabad07-2017
Skills
- Team Player
- Leadership Skills
- Motivated
- Optimistic
- Collaborative
- Critical Thinking
Technical Skills
Java
C,C++
Power BI
UML
SQL
MS Excel
Adobe
Ticketing System
File Sharing protocols
Microsoft Visio
User-Centered Design
Security Fundamentals
Teamviewer
MS 365
Active Directory
Internet Troubleshooting
Certification
- Certified MS365, Microsoft
Software
C, C
Power BI
SQL
User Requirement Gathering
CSS,HTML,
Cisco Packet Tracer
Technical Support
User- Centered Design
Timeline
IT Support Specialist
PIYC
07.2024 - 02.2025
Mental Disability Support Worker
PIYC
07.2022 - 07.2024
Business Analyst Intern
Mind Relic Consulting
07.2022 - 10.2022
Assistant Store Manager
EG Group
05.2021 - 11.2021
Customer Support Associate
Ampol
11.2019 - 09.2021
Technical Support Specialist
Tech Mahindra
01.2018 - 04.2018
Masters of Information Technology - Business Analysis/ Computer Networking
Charles Sturt University
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE
Anurag College of Engineering
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