VENKATA SAI SANDEEP PENUGONDA
Mill Park,Australia
Summary
Detail-oriented Level 1 Technical Support Engineer recognized for delivering high productivity and efficient task management. Expertise in troubleshooting, technical documentation, and customer communication enhances problem-solving capabilities. Proven adaptability to evolving technology environments ensures optimal support solutions. Dedicated to exceptional customer service through a blend of technical proficiency and strong interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Level 1 Technical Support Engineer
Gartner
Sydney, NSW
06.2024 - 12.2024
- Delivered end-user support and technical assistance, ensuring efficient resolution of IT-related queries.
- Managed and maintained user records and access permissions using Active Directory, ensuring accuracy and compliance with company policies.
- Handled administrative tasks related to Office 365 and Microsoft Intune, including user account creation, license management, and device enrollment.
- Utilized JIRA for logging, tracking, and resolving incidents, ensuring timely communication with stakeholders.
- Performed data entry and maintained documentation on SharePoint.
- Demonstrated strong attention to detail, organizational skills, and adherence to administrative procedures.
Level 1 IT Support Engineer
Cognizant Technology Solutions
Hyderabad, Telangana
08.2021 - 07.2022
- Provided technical support to users by troubleshooting hardware and software issues.
- Managed user account setups and modifications.
- Managed escalated customer service requests to achieve successful complaint resolution.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Updated customer information and account status in the database following each interaction.
Education
Master of Science - Information Technology
La Trobe University
Bundoora, VIC, Australia11.2024
Bachelor of Technology - Electronics And Communication Engineering
SRM University
Kattankulathur, Chennai, TN05-2021
Skills
- Office 365
- Python
- MySQL
- JIRA
- Agile methodology
- Active Directory
- Verbal and written communication
- Problem-solving
- Team collaboration
- Stakeholder communication
- Microsoft Intune Administration
- SharePoint
- Attention to Detail
Certification
- Salesforce Certified AI Associate
- KPMG Certified Data Analytics Consulting
Timeline
Level 1 Technical Support Engineer
Gartner
06.2024 - 12.2024
Level 1 IT Support Engineer
Cognizant Technology Solutions
08.2021 - 07.2022
Master of Science - Information Technology
La Trobe University
Bachelor of Technology - Electronics And Communication Engineering
SRM University
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