Venkata Supriya Nagabhiru
Networking, IT Services, And Management
Monash,ACT
Summary
An IT specialist who is enthusiastic to work in the Networking, IT Services and Management domain that has a challenging environment where I can learn as well as apply my technical skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Information Technology Support Intern
Swan Foresight Pty Ltd
Melbourne, VIC
11.2020 - 06.2021
- Maintain end-user documentation & operational procedures
- Liaising with stakeholder providers with regards to support requirements
- Database Management daily
- Troubleshooting hardware and software devices
- Working with Reporting Manager which includes regular work updates
- Answer the phone calls and redirect to level officers
- Completing the tasks on a priority basis
- Maintaining strong relationships with stakeholders with continuous updates about the work procedures.
Associate Software Engineer
Virtusa
Hyderabad, Telangana
08.2017 - 07.2019
- Gathering and analyzing the requirements for customization and development of Java programs.
- Designing the database based on the project requirements.
- Conducting training sessions for new team members.
- Developing web applications with Agile methodology.
Education
Master in Information Technology - Computer Networking
Central Queensland University
Melbourne 07.2019 - 07.2021
Graduate - Project Management
Central Queensland University
Melbourne, VIC 12.2020 - 12.2021
Skills
Desktop support
Additional Information
CITI BANK-Commerical Cards
- Performed the role of associate software engineer which includes Requirement Analysis and Validation.
- Participated in design and creating the Technical Design Document.
- Participated in regular requirement and status calls with client.
- Complete backend coding with Core Java.
- Preparation of unit test scenarios and unit test cases.
- Prepared documentation, presentations and well presented in front of the stakeholders.
Secure MDS public website:
- In 2020 MDS was hit by DDOS attack which rendered its web services unavailable.
- Our team asked to design and deploy public website on cloud supporting enhanced security and protection from attacks.
- Performing the role of Cyber security specialist
- Worked closely with the project manager to discuss the roadmap of the project
- Involved as a risk team when causing any threats Documentation of the project.
- Performed operational readiness for a project to go-live.
Certification
ITIL Foundation level -AXELOS Global Best Practice
Timeline
ITIL Foundation level -AXELOS Global Best Practice
12-2021
Graduate - Project Management
Central Queensland University
12.2020 - 12.2021
Information Technology Support Intern
Swan Foresight Pty Ltd
11.2020 - 06.2021
Master in Information Technology - Computer Networking
Central Queensland University
07.2019 - 07.2021
Associate Software Engineer
Virtusa
08.2017 - 07.2019
Oracle certified professional, Java SE6 programmer
08-2016
Similar Profiles
Andrew KohAndrew Koh
Head of Business Development and Operations at Swan Taxis Pty LtdHead of Business Development and Operations at Swan Taxis Pty Ltd
ZHAOXIONG PANZHAOXIONG PAN
Assistant Educator at LITTLE SWAN EDUCATION PTY LTDAssistant Educator at LITTLE SWAN EDUCATION PTY LTD
Matthew FryMatthew Fry
Director at Swan Container Services Pty LtdDirector at Swan Container Services Pty Ltd