Venkata Supriya Nagabhiru
Networking, IT Services, And Management
Monash,ACT
Summary
An IT specialist who is enthusiastic to work in the Networking, IT Services and Management domain that has a challenging environment where I can learn as well as apply my technical skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Information Technology Support Intern
Swan Foresight Pty Ltd
Melbourne, VIC
11.2020 - 06.2021
- Maintain end-user documentation & operational procedures
- Liaising with stakeholder providers with regards to support requirements
- Database Management daily
- Troubleshooting hardware and software devices
- Working with Reporting Manager which includes regular work updates
- Answer the phone calls and redirect to level officers
- Completing the tasks on a priority basis
- Maintaining strong relationships with stakeholders with continuous updates about the work procedures.
Associate Software Engineer
Virtusa
Hyderabad, Telangana
08.2017 - 07.2019
- Gathering and analyzing the requirements for customization and development of Java programs.
- Designing the database based on the project requirements.
- Conducting training sessions for new team members.
- Developing web applications with Agile methodology.
Education
Master in Information Technology - Computer Networking
Central Queensland University
Melbourne 07.2019 - 07.2021
Graduate - Project Management
Central Queensland University
Melbourne, VIC 12.2020 - 12.2021
Skills
Desktop support
HTML and XML
Java
Microsoft Suite (Word, Excel, PowerPoint)
C, C
Ticketing System (JIRA, Zendesk, Any desk, Service Now)
Agile Methodology
Git Hub
Additional Information
CITI BANK-Commerical Cards
- Performed the role of associate software engineer which includes Requirement Analysis and Validation.
- Participated in design and creating the Technical Design Document.
- Participated in regular requirement and status calls with client.
- Complete backend coding with Core Java.
- Preparation of unit test scenarios and unit test cases.
- Prepared documentation, presentations and well presented in front of the stakeholders.
Secure MDS public website:
- In 2020 MDS was hit by DDOS attack which rendered its web services unavailable.
- Our team asked to design and deploy public website on cloud supporting enhanced security and protection from attacks.
- Performing the role of Cyber security specialist
- Worked closely with the project manager to discuss the roadmap of the project
- Involved as a risk team when causing any threats Documentation of the project.
- Performed operational readiness for a project to go-live.
Certification
ITIL Foundation level -AXELOS Global Best Practice
Timeline
ITIL Foundation level -AXELOS Global Best Practice
12-2021
Graduate - Project Management
Central Queensland University
12.2020 - 12.2021
Information Technology Support Intern
Swan Foresight Pty Ltd
11.2020 - 06.2021
Master in Information Technology - Computer Networking
Central Queensland University
07.2019 - 07.2021
Associate Software Engineer
Virtusa
08.2017 - 07.2019
Oracle certified professional, Java SE6 programmer
08-2016