Venkatesh Batchu
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged document management and interpersonal skills at Country Club Tasmania to streamline processes and foster positive client relationships. My background includes significant achievements in team collaboration and office administration, contributing to a noticeable improvement in workplace productivity and client service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Administrative Assistant
Country Club Tasmania
01.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Contributed to a positive work environment through proactive problem-solving and excellent interpersonal skills when interacting with colleagues.
- Provided exceptional customer service to clients by addressing inquiries promptly and professionally via phone calls or emails.
- Developed positive relationships with clients through effective communication and prompt resolution of any issues or concerns.
CHEF MANAGER
QUEENS HEAD INN
04.2024 - Current
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Customer Service Administrative Assistant
REWARD HOSPITALITY
02.2023 - 01.2024
- Maintained accurate records of customer interactions, transactions, comments, and complaints in the database system.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business over time.
- Provided support during peak hours as needed, demonstrating flexibility and commitment to meeting both individual performance goals and team objectives.
- Collaborated with cross-functional teams to resolve complex customer concerns and provide comprehensive solutions.
Order Management Analyst
AUSSIE CONVENIENCE
10.2022 - 02.2023
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Navigated through 2 systems to build, track and monitor orders.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Management Trainee Intern
Hello Fresh Warehouse
03.2020 - 09.2022
- Gained proficiency in industry tools and software to enhance productivity and streamline workflows.
- Demonstrated leadership potential through active involvement in team-building exercises and group discussions.
- Strengthened interpersonal skills through daily interactions with team members, clients, and vendors.
- Expanded industry knowledge by attending relevant workshops, seminars, and networking events as part of ongoing professional development efforts.
- Assisted in financial analysis to help optimize company resources and reduce overall costs.
- Streamlined team communication for increased efficiency through regular updates and meetings.
Education
Master of Science - Business Administration And Management
Kaplan Business School
Level 1/55 Elizabeth St, Sydney08-2019
Commercial Cookery -
Imperial Institute of Technology And Science
Parramatta, NSW08-2022
Skills
- File organization
- Document management
- Meeting scheduling
- Calendar management
- Proofreading
- MS Excel
- Inventory reconciliation
- Database management
- Teamwork and collaboration
- Customer service
- Data entry
- Office administration
Certification
- Working with Vulnerable People Certificate
- Responsible Service Of Alcohol Certificate
Timeline
CHEF MANAGER
QUEENS HEAD INN
04.2024 - Current
Business Administrative Assistant
Country Club Tasmania
01.2024 - Current
Customer Service Administrative Assistant
REWARD HOSPITALITY
02.2023 - 01.2024
Order Management Analyst
AUSSIE CONVENIENCE
10.2022 - 02.2023
Management Trainee Intern
Hello Fresh Warehouse
03.2020 - 09.2022
Master of Science - Business Administration And Management
Kaplan Business School
Commercial Cookery -
Imperial Institute of Technology And Science
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