VENKATESH LAKSHMANAN
Melbourne,Australia
Summary
Results-driven insurance professional skilled in investigating and processing insurance claims, with a proven track record of interpreting policies and negotiating payment solutions. Recognized for delivering optimal service to policyholders and swiftly identifying fraudulent claims. Adept at leveraging analytics, problem-solving, and cross-functional collaboration to streamline operations and contribute to organizational growth. Seeking to transition skills to a dynamic Energy Analyst role, bringing a strong analytical foundation and commitment to sustainable practices.
Overview
8
8
years of professional experience
Work History
Insurance Claims Specialist
Australian Super
03.2023 - Current
- Diligently evaluate insurance claims using data analysis and policy knowledge to determine validity and coverage, resulting in an 5% increase in claims accuracy.
- Efficiently collect, organize, and maintain claim records and documentation, ensuring 100% compliance with regulatory requirements.
- Identify and implement process improvements, reducing claims processing time and enhancing overall department efficiency.
- Generate and analyze claims-related reports and metrics, providing actionable insights that have led to 10% improvement in decision-making and optimization of the claims department's performance.
Customer Solutions Specialist
Commonwealth Bank
05.2021 - 11.2022
- Spearheaded critical inter-departmental escalations, resulting in improvement to customer retention rates through data-driven solutions.
- Collaborated extensively with sales, marketing, and management teams to analyze market trends and customer data, facilitating the development of strategies for revenue growth.
- Leveraged advanced data analytics to uncover customer insights, optimizing product offerings and driving higher customer satisfaction.
- Resolved customer complaints with precision, preventing potential business losses, and mentored junior colleagues, facilitating their proficiency in processes and tools.
Operations Analyst - Reconciliation
HDFC Bank
07.2017 - 02.2019
- Enhanced cash intake and deposit accuracy, resulting in reduction in discrepancies.
- Efficiently managed schedules and delegated tasks, ensuring seamless coverage and meeting service demands.
- Successfully conducted daily reconciliation, resolving discrepancies by communicating with customers.
- Produced comprehensive written reports and documents related to programs and operations.
- Developed predictive models, facilitating more accurate quantitative evaluations of business solutions.
Customer Support Specialist
Groupon
08.2016 - 06.2017
- Utilized customer service software to manage interactions and track customer satisfaction.
- Leveraged consultative approach to gather customer details and technical data.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within the team.
Education
Master of Information Systems - Business Analytics
Deakin University
Melbourne, VIC03.2021
Bachelor of Information Technology -
Anna University
India04.2016
Skills
- Data Integrity
- Excel Proficiency
- Business Intelligence
- Trend Forecasting
- Sustainability Reporting
- Team Collaboration and Leadership
- Stakeholder Engagement
- Effective Written and Verbal Communication
- Process Improvements
- Agile Methodology
- MS Office Suite
Timeline
Insurance Claims Specialist
Australian Super
03.2023 - Current
Customer Solutions Specialist
Commonwealth Bank
05.2021 - 11.2022
Operations Analyst - Reconciliation
HDFC Bank
07.2017 - 02.2019
Customer Support Specialist
Groupon
08.2016 - 06.2017
Master of Information Systems - Business Analytics
Deakin University
Bachelor of Information Technology -
Anna University
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