Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Venkatesh Poojala

Sydney,Australia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Mezzanine Operator

COLES (RROA)
03.2022 - 09.2023
  • Detail-oriented and ability to work independently and as part of a team.
  • Experience working in meat processing facility or manufacturing environment asset.
  • Supervise processed meat coming out production and perform visual inspections on every packet and identify defect
  • Doing quality checks on meat and reject it if it is not appropriate to standards
  • Provide accurate, valid, and complete information by using right methods/tools
  • Able to work in a fast-paced work environment with repetitive task
  • Able to stand and walk throughout shift.
  • Work well in team environment and support team members with minimal supervision
  • Must be able to work most shifts if needed
  • Taking care of issues dealing with elevators and conveyors
  • Ensure compliance with established store policies and guidelines.

Customer Service Representative

Skilled Consultants
05.2015 - 01.2022
  • Provide customers with information on product pricing, features, and availability
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Field Sales Officer

Giga Force (Optus) Australia
10.2007 - 10.2009
  • Utilize all available resources to reach out to prospects and turn those prospects into customers
  • Provide customers with information on product pricing, features, and availability
  • Highly motivated and target driven with a proven track record in sales
  • Traveling to different locations to meet customers
  • Setting targets and advising teams to achieve it
  • Consolidate, analyze, and summarize expenses to maintain an accurate record of sales expenditure
  • Maintain an up-to-date knowledge of product features and sales promotion
  • Ensure compliance with established store policies and guidelines
  • Keep updating knowledge of market trends and product knowledge
  • Collect cash and handle credit card transactions to process payments for purchase
  • Provide solutions to address and resolve client issues or challenges.

Education

Bachelors in computer science - Computer Science

Osmania University
Hyderabad India
03.2001

Diploma in Business Management - Business Management

Southern Cross University
Sydney Australia
09.2008

Skills

  • Managing time and Organizing tasks
  • Collaborating with team members
  • Communication effectively
  • Paying meticulous attention to detail
  • Great problem-solving skills
  • Ability to handle surprises
  • Fluent in english
  • Data Entry
  • Good Telephone Etiquette
  • Active Listening
  • First Aid/CPR
  • Excellent Communication

Languages

English
Hindi
Telugu

Timeline

Mezzanine Operator

COLES (RROA)
03.2022 - 09.2023

Customer Service Representative

Skilled Consultants
05.2015 - 01.2022

Field Sales Officer

Giga Force (Optus) Australia
10.2007 - 10.2009

Bachelors in computer science - Computer Science

Osmania University

Diploma in Business Management - Business Management

Southern Cross University

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Venkatesh Poojala