Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Vennela Donti

The Ponds,NSW

Summary

Organised, professional and detail-oriented student successfully managing multiple priorities with a positive attitude. Proactive learner with a passion for supporting the team while taking necessary measures to show consistent growth.

Overview

2
2
years of professional experience

Work History

Student Mentor Network Leader

Macquarie University
06.2021 - 06.2023
  • Training, managing and coaching team of new Peer Mentors before and during Peer Mentors Program.
  • Providing regular feedback to supervisor about program and maintaining strong communication channels with all mentors so they are supported in their roles.
  • Facilitating and encouraged active participation in peer-led events (face to face events, online workshops, networking sessions, training, and up-skilling sessions) and professional development opportunities.
  • Compiling relevant and up-to-date information suited to needs of each faculty and its mentors.

Customer Service Representative

Officeworks
12.2021 - 03.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked closely with shift manager and team members to solve problems and handle customer concerns with care during peak season.
  • Used POS and other systems to process sales, returns, online orders, and gift card activations.
  • Balanced and organised cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organised shelves, racks and store environment for optimal appearance.

Membership Experience Officer (Volunteer)

AIESEC In Macquarie
07.2021 - 08.2022
  • Maintained relations with clients through consistent engagement/feedback sessions alongside tailored membership experience.
  • Carried out and created marketing content (Canva) through consistent market research.
  • Resolved issues and took on additional work during unexpected backlog to meet team project target date.
  • Contributed to increasing Membership recruitment by 150% through cold calling.
  • Worked with team to develop and successfully facilitate up-skilling and community engagement events.

Education

BBA -

Macquarie University
Balaclava Rd, Macquarie Park NSW 2109
12.2024

High School Diploma -

Penrith Selective High School
158-240 High St, Penrith NSW 2750
2019

Skills

  • Enthusiastic team member with inquisitive mind
  • Driven to deliver consistent quality work
  • Attentive and professional in decision making
  • Strong organisational and time management skills
  • Empathetic communicator
  • Eager and adaptive learner

Referee

Available upon request.

Timeline

Customer Service Representative

Officeworks
12.2021 - 03.2022

Membership Experience Officer (Volunteer)

AIESEC In Macquarie
07.2021 - 08.2022

Student Mentor Network Leader

Macquarie University
06.2021 - 06.2023

BBA -

Macquarie University

High School Diploma -

Penrith Selective High School
Vennela Donti