Vennela Donti
The Ponds,NSW
Summary
Organised, professional and detail-oriented student successfully managing multiple priorities with a positive attitude. Proactive learner with a passion for supporting the team while taking necessary measures to show consistent growth.
Overview
2
2
years of professional experience
Work History
Student Mentor Network Leader
Macquarie University
Macquarie University, NSW
06.2021 - 06.2023
- Training, managing and coaching team of new Peer Mentors before and during Peer Mentors Program.
- Providing regular feedback to supervisor about program and maintaining strong communication channels with all mentors so they are supported in their roles.
- Facilitating and encouraged active participation in peer-led events (face to face events, online workshops, networking sessions, training, and up-skilling sessions) and professional development opportunities.
- Compiling relevant and up-to-date information suited to needs of each faculty and its mentors.
Customer Service Representative
Officeworks
Castle Hill, NSW
12.2021 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked closely with shift manager and team members to solve problems and handle customer concerns with care during peak season.
- Used POS and other systems to process sales, returns, online orders, and gift card activations.
- Balanced and organised cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organised shelves, racks and store environment for optimal appearance.
Membership Experience Officer (Volunteer)
AIESEC In Macquarie
07.2021 - 08.2022
- Maintained relations with clients through consistent engagement/feedback sessions alongside tailored membership experience.
- Carried out and created marketing content (Canva) through consistent market research.
- Resolved issues and took on additional work during unexpected backlog to meet team project target date.
- Contributed to increasing Membership recruitment by 150% through cold calling.
- Worked with team to develop and successfully facilitate up-skilling and community engagement events.
Education
BBA -
Macquarie University
Balaclava Rd, Macquarie Park NSW 210912.2024
High School Diploma -
Penrith Selective High School
158-240 High St, Penrith NSW 27502019
Skills
- Enthusiastic team member with inquisitive mind
- Driven to deliver consistent quality work
- Attentive and professional in decision making
- Strong organisational and time management skills
- Empathetic communicator
- Eager and adaptive learner
Referee
Available upon request.
Timeline
Customer Service Representative
Officeworks
12.2021 - 03.2022
Membership Experience Officer (Volunteer)
AIESEC In Macquarie
07.2021 - 08.2022
Student Mentor Network Leader
Macquarie University
06.2021 - 06.2023
BBA -
Macquarie University
High School Diploma -
Penrith Selective High School