Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vennessa Chiu

5/9 Walters Road Blacktown,NSW - New South Wales

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.


Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

10
10
years of professional experience

Work History

Assistant in Nursing

Christadelphian Aged Care
11.2023 - Current
  • Assistance with Mobility: Helping residents move around, including transferring from bed to chair, or assisting with walking.
  • Bathing and Hygiene: Aiding with baths, showers, or sponge baths, and ensuring general hygiene is maintained.
  • Dressing and Grooming: Helping residents get dressed and undressed, including assistance with buttons, zippers, and choosing appropriate clothing.
  • Toileting and Incontinence Care: Assisting with using the toilet, including help with getting to and from the toilet, and managing incontinence products.
  • Oral Care: Assisting with dental hygiene, including brushing teeth and denture care.
  • Hair Care: Helping with combing, brushing, or styling hair.
  • Skin Care: Applying lotions or creams as needed to maintain skin health and prevent bedsores.
  • Feeding: Assisting with eating, including preparing meals according to dietary needs, cutting food into small pieces, or feeding if necessary.

Restaurant Manager

Volcanos Steakhouse
10.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Assistant Restaurant Manager

SLIM's QUALITY BURGER
07.2023 - 10.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Service Crew Member

MACCAS
06.2023 - 07.2023
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Kept customers and crew areas organized.
  • Operated cash registers and POS systems, handling over $[Amount] in cash daily.
  • Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.

Shift Manager

Golden Arches Development Corporation, McDonald's
04.2017 - 03.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Process Associate

IGT SOLUTIONS PVT LTD - WEBJECT
05.2016 - 12.2016
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Developed standard operating procedures and document workflows to drive current and future processes.

Customer Service Representative

Teleperformance Rockwell
04.2014 - 12.2014
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Certificate III - INDIVIDUAL SUPPORT

LEAD COLLEGE
Parramatta, NSW
07.2024

Bachelor of Science - Tourism Management

FAR EASTERN UNIVERSITY
SAMPALOC, MANILA
03.2014

Skills

  • Performance Motivation
  • Safe Work Methods
  • Resolving Complaints
  • Supervising Employees
  • Training and Development
  • Performance Tracking and Evaluations
  • Time Management
  • Behavior Redirection
  • First Aid and Safety
  • Community Integration
  • Multitasking and Organization
  • Compassionate Communication
  • First Aid Certification

Timeline

Assistant in Nursing

Christadelphian Aged Care
11.2023 - Current

Restaurant Manager

Volcanos Steakhouse
10.2023 - Current

Assistant Restaurant Manager

SLIM's QUALITY BURGER
07.2023 - 10.2023

Service Crew Member

MACCAS
06.2023 - 07.2023

Shift Manager

Golden Arches Development Corporation, McDonald's
04.2017 - 03.2023

Process Associate

IGT SOLUTIONS PVT LTD - WEBJECT
05.2016 - 12.2016

Customer Service Representative

Teleperformance Rockwell
04.2014 - 12.2014

Certificate III - INDIVIDUAL SUPPORT

LEAD COLLEGE

Bachelor of Science - Tourism Management

FAR EASTERN UNIVERSITY
Vennessa Chiu