Venu Gopal Reddy Mallakanti
Melbourne,Victoria
Summary
Personable and dedicated Customer Service Representative with extensive experience handling customers. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
LINK Group
Melbourne, Vic
11.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Established and accurately prepared customers accounts to complete new purchases.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Supervisor
7 Eleven Store
Melbourne, VIC
06.2023 - 11.2023
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Achieved results by working with staff to meet established targets
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Increased sales by 10% on a yearly basis.
Field Assessor
Aussie Greenmarks
Melbourne, VIC
01.2023 - 05.2023
- Gathered information on nearby properties to compare and help make value determinations on properties
- Remained current on local areas through actively researching and garnering understanding of community values
- Researched land, property and market values to complete estimations
- Documented condition and special features to provide accurate estimations.
Console Operator
7 Eleven Store
Melbourne, VIC
05.2022 - 12.2022
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance
- Wrote detailed narrative reports and maintained daily activity reports
- Inspected parking lots to verify vehicles were properly parked and displayed parking permits
- Observed and reported suspicious activities and persons
- Verified integrity and consistency of duplication measures and storage protocols.
Sales Representative
Dominos's Pizza
Melbourne, VIC
01.2022 - 04.2022
- Developed and delivered engaging sales presentations to convey product benefits
- Trained and mentored new sales representatives
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Associate
Amazon
Banglore, Karnataka
11.2019 - 08.2021
- Responded to customer calls and emails to answer questions about products and services
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed and actualized customer service initiatives to decrease wait times.
Education
Business Analytics -
La Trobe University
12.2023
Skills
- Priority management
- Excellent
- Inventory oversight
- Contract Management
- Very Good
- Financial Management
- Business Development
- Python,R
- Python,R,Tableau,Power-Bi,Sas Miner]Software Proficiency
- Good
- Data handling tools
- Account Management
- Issue Research
- Inbound Call Management
- Information Protection
- Customer Support
Certification
- 06/01/21, Google data analytics certification
- 09/01/23, Become a data analyst(Linkedin Certification)
- 10/01/23, Udemy Data Analyst Certification
Accomplishments
- Because of my interest in data, I have accomplished a virtual experience programme in Data Visualization with TCS (Tata Consultancy Services).
- I'm also taking part in the KPMG Data Analytics Virtual Experience initiative.
Timeline
Customer Service Officer
LINK Group
11.2023 - 12.2023
Supervisor
7 Eleven Store
06.2023 - 11.2023
Field Assessor
Aussie Greenmarks
01.2023 - 05.2023
Console Operator
7 Eleven Store
05.2022 - 12.2022
Sales Representative
Dominos's Pizza
01.2022 - 04.2022
Customer Service Associate
Amazon
11.2019 - 08.2021
Business Analytics -
La Trobe University
- 06/01/21, Google data analytics certification
- 09/01/23, Become a data analyst(Linkedin Certification)
- 10/01/23, Udemy Data Analyst Certification
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