Venura Senanayke
158/3 Uyanwatta Polgolla Kandy
Summary
Experienced ticketing professional with strong track record in managing ticket sales, customer service, and conflict resolution. Adept at using ticketing software, ensuring accurate and efficient transactions. Known for collaborative teamwork and flexibility in adapting to changing requirements. Focused on delivering results and maintaining high standards.
Overview
9
9
years of professional experience
Work History
Sales Support & Ticketing Officer
Sri Lankan Airlines
06.2022 - Current
- Company Overview: Australia & New Zealand GSA
- Australia & New Zealand GSA
Specialist operations
Sri Lankan Airlines
05.2019 - 06.2022
- Company Overview: global contact center
- To Meet KPI’s at the Call Center
- Assist Supervisor & Motivate the staff and ensure quality of work meets the Airline Standards
- Prepare & manage staff duty by proper delegation & supervision
- Handling customer requirements & cases professionally
- Handle Travel Agency inquiries
- Handle Group Inquires by actively coordinating with UL group desk, make sure all group rates & time limits are informed professionally and well in advance
- Dealing with all mishandled passengers, schedule change & delays as required each day
- Coordinate with supervisor on briefing staff on a day-to-day & keeping them updated, with relevant changes in the industry & for Products & services
- Provide support to the sales team with ad-hoc requests when required
- Assist supervisor with daily/monthly salary reports
- Overlook queues handling, daily pre-flight check, flight reports & email handling
- Make sure daily CSR is documents by each staff
- Duty Position: All types of Issuances related to to E-tickets & E-documents
- Handling issues realated to Sri Lankan Airlines Frequent Flyer Programs (FlySmiles)
- Handling flight disruptions
- Manual fare constructions related to E-tickets
- Maintain the Contact Center service levels while supervising
- Handling & maintain inter-communications with station wise
- Global contact center
Ticketing officer
YOLO Travels
06.2018 - 04.2019
Travel Executive (Airline Ticketing and Outbound Tours)
Legacy Travels
11.2017 - 04.2018
Data Entry Operator
Kandy Treatment Center
09.2015 - 10.2017
Education
Diploma - IATA/UFTAA Foundation
Louis Preston
01-2017
G.C.E O/L -
01.2012
Skills
- Reservation systems
- Microsoft office
- Public relations
- Documentation
Extracurricular Activities
President of school new invention club - (2015) Ranker (1- able seaman) of school naval cadet platoon Coordinator of astronomy club Coordinator of science-math’s club Member of art club Member of Buddhist brotherhood society
References
Prasani Imanthi Jayamaha, Manager Operations, Fully Owned Subsidiary of Scicom (MSC) Berhad, 466, Galle Road, Colombo, 3, +94 077 738 6218, Prasani.jayamaha@scicom.com.my
Timeline
Sales Support & Ticketing Officer
Sri Lankan Airlines
06.2022 - Current
Specialist operations
Sri Lankan Airlines
05.2019 - 06.2022
Ticketing officer
YOLO Travels
06.2018 - 04.2019
Travel Executive (Airline Ticketing and Outbound Tours)
Legacy Travels
11.2017 - 04.2018
Data Entry Operator
Kandy Treatment Center
09.2015 - 10.2017
G.C.E O/L -
Diploma - IATA/UFTAA Foundation
Louis Preston
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