Venus Hinton
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
year of professional experience
Work History
Holiday Youth Group Volunteer
PCYC Morisset
05.2023 - 06.2023
- Fostered a positive and inclusive environment for all participants, ensuring their sense of belonging within the group.
- Assisted in maintaining a safe, clean, and nurturing environment for all students.
- Monitored student behaviour to ensure safety and adherence to rules, addressing issues promptly as needed.
- Took payments by students and parents using both cash and card.
- Fostered strong relationships with the students though constant interaction, games and activities prepared and implemented by myself and other young volunteers.
Junior Waitress, Junior Barista
Royal Motor Yacht Club Toronto
08.2023 - 01.2024
- Accurately took orders and communicated them to the kitchen staff, avoiding miscommunication errors and food waste.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Supported other waitstaff during peak hours, promoting a cooperative work environment and efficient service delivery.
- Assisted with event setup and breakdown when needed, helping the restaurant accommodate larger parties or special events successfully.
- Managed multiple tables efficiently, ensuring all customers' needs were met promptly.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handled customer complaints professionally, swiftly resolving issues and maintaining guest satisfaction.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Received consistent positive feedback from both customers and supervisors regarding excellent interpersonal skills, work ethic, and beverage quality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs, including differing dietary requirements.
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
Education
Morisset High School
Morisset, NSWSkills
- Allergy Awareness
- Order Taking
- Cash handling
- Menu knowledge
- Excellent communication
- Customer service
- Adaptability
- Interpersonal skills
- Handling Complaints
- Food Running
- Beverage Preparation
- Suggestive Selling
Timeline
Junior Waitress, Junior Barista
Royal Motor Yacht Club Toronto
08.2023 - 01.2024
Holiday Youth Group Volunteer
PCYC Morisset
05.2023 - 06.2023
Morisset High School
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