VENUS KUB-ARON
Sydney,NSW
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
E-TEAM LEAD
L'Oreal Luxe-Luxe (Australia)
Melbourne, VIC 3004
07.2022 - Current
- Provided immediate solutions to eBAs and CPM team by directly liaising with e-commerce managers on brands regarding any promotional or visual concerns.
- Ensured prompt feedback by closely monitoring eBAs Live Chat and chat history
- Effectively communicate roster changes to eBAs
- Identified and analyzed patterns of promotional/ technical issues related to websites and addressed miscommunications from brands to consumers
- Monitored virtual eventing, virtual consultations and Live shows.
- Proven ability to respond promptly and effectively to cover live chat during periods of shortage.
EBeauty Adviser
L'Oreal Luxe-Luxe (Australia)
Melbourne, VIC 3004
10.2020 - 07.2022
- Increased online sales conversion and other retail KPIs by directing pre-sale inquiries to online sales, evaluating customer needs, and providing tailored online diagnostic recommendations
- Accompanied and guided customers during their online shopping experience, ensuring satisfaction with luxury brand service
- Effectively address and resolve customer complaints, escalating to supervisors or managers as necessary for follow-up.
- Mastered and worked with the Live Chat platform INSIDE.
- Managed simultaneous chat interactions effectively
- Maximized sales opportunities online through effective link and cross-selling techniques
Beauty Adviser
L'Oreal Luxe-Luxe (Australia)
Melbourne, VIC 3004
09.2017 - 10.2020
- Offered expert advice to clients on makeup, skincare, and fragrance based on analysis of their individual requirements.
- Provided comprehensive product education and assistance to clients for effective makeup and skincare solutions; implemented new initiatives for product launches, sales, and marketing campaigns; maintained strong customer relations while meeting daily sales targets.
- Consistently achieved or exceeded assigned sales targets.
- Demonstrated ability to consistently achieve a customer capture rate of 89% and higher throughout the previous year.
- Participated in Makeup and Fragrance Events across various brands.
- Maintained ongoing partnerships with business customers.
- Maintained a consistent track record of meeting or surpassing sales targets.
Sales Representative/ Beauty Adviser
LF Distribution Holdings (Singapore)
10 Raeburn Park , Singapore 088702
10.2013 - 01.2016
- Facilitate dynamic trainings focused on current makeup trends and innovative skincare regimens, effectively promoting the company's expansive line of products.
- Conducted customer makeovers to enhance their look and introduce the company's product line.
- Created effective displays to boost sales of seasonal and promotional beauty products and cosmetics, utilizing merchandising techniques for placement on partner store shelves.
- Generated detailed reports for beauty products that were returned or damaged.
- Maintained positive customer and client relationships.
Freelance Makeup Artist
Freelance
Baguio City, Philippines
05.2011 - 08.2013
- Provide hair and makeup services for local photographers for photo shoot purposes.
- Provided hair and makeup services for a wide range of events, including debuts, graduations, and birthday parties.
- Collaborated with handlers to enhance hair and makeup looks for local beauty pageants.
Education
Advanced Diploma - Advanced Diploma of Screen And Media
The Makeup Technicians
Sydney, NSW01-2018
Diploma - Diploma of Screen And Media in Specialist Makeup
The Makeup Technicians
Sydney, NSW01-2017
Bachelor of Science - Hospitality And Tourism Management
Saint Louis University
Philippines01-2013
Skills
- Schedule Management
- Performance monitoring
- Workplace Safety
- Complaint resolution
- Coaching and Mentoring
- Employee engagement
- Diversity and Inclusion
- Key Performance Indicators
- Performance Improvement
- Product Management
Languages
English
Professional
Tagalog
Native/ Bilingual
French
Elementary
Accomplishments
- 2024- Contributed to as success of the Armani Prisma launch event -Sydney
- 2023- Part of the Artistry team for L'Oreal's Colour Trophy event- Sydney
- 2022- Contributed to the success of the first ever YSL Beauty Pop-up event-Sydney
- 2022- Assisted in the success of the Lancome event-Kimpton Hotel- Sydney
- 2021- Assisted in the creation and moderation for the Live Event for Lancome's Golden Suite event
- 2021- Contributed to the success of Lancome Skin Screen Pop-up event-Sydney
Certification
- Certificate-Service Excellence- In recognition of delivering an out-standing Customer Experience 2021
References
References available upon request.
Timeline
E-TEAM LEAD
L'Oreal Luxe-Luxe (Australia)
07.2022 - Current
EBeauty Adviser
L'Oreal Luxe-Luxe (Australia)
10.2020 - 07.2022
Beauty Adviser
L'Oreal Luxe-Luxe (Australia)
09.2017 - 10.2020
Sales Representative/ Beauty Adviser
LF Distribution Holdings (Singapore)
10.2013 - 01.2016
Freelance Makeup Artist
Freelance
05.2011 - 08.2013
Advanced Diploma - Advanced Diploma of Screen And Media
The Makeup Technicians
Diploma - Diploma of Screen And Media in Specialist Makeup
The Makeup Technicians
Bachelor of Science - Hospitality And Tourism Management
Saint Louis University
- Certificate-Service Excellence- In recognition of delivering an out-standing Customer Experience 2021
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