Venu Sai Kondapally

As a Customer Service Assistant with Hoban Recruitment, I provided essential support during public transport disruptions, ensuring passengers received clear information and safe guidance during train replacement operations. My role involved assisting commuters at various train stations, coordinating with transport staff, and maintaining smooth passenger movement between replacement bus services and train lines.

• Customer service and communication
• Strong interpersonal skills for dealing with diverse passengers
• Clear verbal communication and active listening
• Problem-solving and conflict resolution under pressure
• Positive attitude and strong work ethic
• Excellent customer service and communication skills

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Handling Cash at POS system.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Enhanced customer satisfaction by promptly
• Escalate complex issues to supervisors or relevant departments when necessary.
• Collect customer feedback and suggest improvements for better service, and addressing concerns and providing accurate information.