Venuska Czarine Li
Burwood,NSW
Summary
- As an accomplished individual with a career background from entry level with in-depth experience consistently rising through ranks. Am a well-versed in sales, people management, and inventory management. Dedicated to complete knowledge of company products and services for optimised customer service.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry position. Ready to help the team achieve company goals.
- Building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximize profits. Motivational leader skilled at building relationships with customers, employees and senior management.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in a fast pace environment.
Overview
23
23
years of professional experience
Work History
Store Supervisor
Golden Goose Deluxe Brand
11.2023 - Current
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
Assistant Store Manager
COACH
05.2023 - 11.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provide Training and Development to our team.
- Coaching on floor and giving constructive feedback straight away.
- Communicating with whole team to keep them updated on day to day information from Higher Management
- Visual Merchandising of store, keeping store clean and tidy at all times. Merchandising product accordingly to showcase products to our customers on what new and what on trend, highlighting newness products, and best sellers.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Michael Hill Jewelers
10.2020 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- KPI - making sure to deliver result focus for business and exceeds expectation.
Senior Sales Professional
Michael Hill Jewellers
02.2011 - 10.2020
- Auckland & Sydney ability to negotiate and build, relationship, providing excellent customer service, developing teams by training and coaching, ensure to reach individual and team
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Processed and stocked merchandise in accordance with store standards.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
Barista Shift Lead
Starbucks New Zealand
04.2009 - 01.2011
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored customer feedback to improve barista performance and customer service.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created new training guidelines, and provided staff orientation and training.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
Food and Beverage Attendant
The Heritage Hotel
05.2006 - 10.2008
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Crew Member
McDonald's New Zealand
02.2001 - 10.2003
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Bachelor Degree - International HospitalityManagement,HumanResources
Auckland University of Technology
Auckland, New Zealand11.2011
Certificate And Diploma - Travel & Tourism And Airline Studies
Crown Institute
Auckland, New Zealand11.2008
Skills
- Strategic Planning, Goals and Performance, Staff Management, Training and Development
- New Hire Training
- Store Opening and Closing
- Sales Strategies, Product and Sale Services, Customer Service, Staff Supervision, Coaching and Mentoring
- Customer Inquiry Response
- Organizational Structuring
- Manage Operations
- Performance Monitoring and Evaluation
- Strategic Merchandising, Attention to Detail
- Assignment Delegation, Customer Service Management, Customer Relations
Additional Information
- Residency: , New Zealand Citizen
Referees
Molly Wu
Store Manager at Golden Goose Deluxe Brand
Mobile: 0426 832 128
Sabina Suljovic
Senior Store Manager at Michael Hill Jewellers
Mobile: 0402 319 825
Rico Liu
Store Manager at Michael Hill Jewellers
Mobile: 0452 389 958
Timeline
Store Supervisor
Golden Goose Deluxe Brand
11.2023 - Current
Assistant Store Manager
COACH
05.2023 - 11.2023
Assistant Store Manager
Michael Hill Jewelers
10.2020 - 05.2023
Senior Sales Professional
Michael Hill Jewellers
02.2011 - 10.2020
Barista Shift Lead
Starbucks New Zealand
04.2009 - 01.2011
Food and Beverage Attendant
The Heritage Hotel
05.2006 - 10.2008
Crew Member
McDonald's New Zealand
02.2001 - 10.2003
Bachelor Degree - International HospitalityManagement,HumanResources
Auckland University of Technology
Certificate And Diploma - Travel & Tourism And Airline Studies
Crown Institute
Similar Profiles
Maria KleninaMaria Klenina
Social Media Manager at Casual Deluxe, clothes brandSocial Media Manager at Casual Deluxe, clothes brand
Yasmina DeAngelisYasmina DeAngelis
Sales and Marketing Specialist at Golden Goose MarketSales and Marketing Specialist at Golden Goose Market
Anthony CerchiaraAnthony Cerchiara
Director at Golden Goose FinanceDirector at Golden Goose Finance