Venus Shynet Kelly
Mansfield,Australia
Summary
Results-driven business professional with extensive experience in project management, process improvement, and financial analysis. Demonstrated success in streamlining operations, significantly reducing costs, and enhancing overall productivity. Skilled in data analysis to identify trends and formulate strategic initiatives that drive efficiency and effectiveness across various business functions. Committed to leveraging expertise to foster sustainable growth and operational excellence.
Overview
22
22
years of professional experience
Work History
Program Coordinator (NLR Ministry and Training Inc.)
Create the Change Australasia
01.2020 - Current
- Service Planning & Collaboration: Working with staff and external partners on short- and long-term service strategies.
- Office Administration: Handling daily tasks like scheduling meetings, answering calls, and providing general team support to ensure smooth operations.
- Document Management: Preparing and formatting various business materials, including letters, memos, spreadsheets, and presentations.
- Payroll Support: Managing employee time data, processing new hires, and calculating paychecks in accordance with compliance standards.
Senior Quality Analyst
Global Payments Process Centre Inc
12.2016 - 01.2020
- Quality Framework: Supporting the global rollout and maintenance of transaction quality standards.
- Cross-Team Collaboration: Partnering with global teams to evaluate departmental processes and skills.
- Auditing & Compliance: Executing scheduled audits and monitoring capacity.
- Incident Management: Delivering real-time feedback on critical issues to mitigate business risks.
Disputes Analyst II
Global Payments Process Centre Inc
04.2012 - 12.2016
- Dispute Resolution: Solving multi-level financial disputes within card scheme frameworks (e.g., Visa/Mastercard).
- Technical Troubleshooting: Analysing reports to fix representment rejects caused by system or clearing errors.
- Financial Reconciliation: Processing incoming issuer requests to clear variances and balance accounts.
- Customer Relations: Handling inquiries and complaints to ensure high-quality service delivery.
Senior Assistant
Accenture GDN for Technology - ITO
05.2011 - 03.2012
- Program Administration: Assisting the Program Manager with control, governance, and daily operations.
- Unified Reporting: Consolidating inputs from multiple workstreams (financials, quality, resources) into cohesive reports.
- Standards & Compliance: Establishing and maintaining program-wide plans, policies, and procedures.
- Strategic Communication: Coordinating messaging across all internal teams and external stakeholders.
- Position: Programme Control Specialist (PMO/EA)
Customer Service Representative
Sutherland Global Services
07.2010 - 04.2011
- Order & Inquiry Management: Processing various customer requests and orders via inbound calls.
- Financial Accuracy: Verifying invoices, updating accounts, and resolving billing discrepancies.
- Service Promotion: Identifying opportunities to offer additional client services based on customer needs.
- PROJECT: AT&T ConnecTech Support Plus Remote Services
Junior Assistant
Accenture Utilities BPO
07.2009 - 05.2010
- Billing Resolution: Evaluating and solving customer billing issues and discrepancies.
- Account Maintenance: Processing corrections and adjustments within various internal and external billing systems.
- Expert Product Knowledge: Serving as a specialist across multiple product and service areas to provide high-level support.
- PROJECT: Washington Gas Back Office
- Position: Billing Representative
Junior Assistant
Accenture Utilities BPO
01.2008 - 07.2009
- Engagement & Advocacy: Acting as a People Advocate to ensure strong team morale and alignment with company values.
- Project Readiness: Conducting pre-go-live data quality checks and OE (Operational Excellence) documentation.
- Strategic Assessment: Driving the success of initial project assessments through OPEX methodologies.
- Expert Training: Designing and delivering training for high-complexity financial processes (e.g., Invoice Reversal).
- PROJECT: FORTUM
- Position: Billing Representative
Teacher
Jedidiah Christian Academy
06.2006 - 03.2007
- Academic Advising: Planning course schedules and providing tailored educational solutions for diverse student needs.
- Case Management: Supporting at-risk students and those not meeting local educational standards through dedicated follow-through.
- Musical Direction: Spearheading the school choir, band, and coordinating music for plays and concerts.
- Instruction & Assessment: Assigning practice, testing musical knowledge, and performing standard faculty duties like lunchroom monitoring.
Teacher
Immanuel Grace Learning Center
06.2004 - 03.2006
- Student Guidance: Managing course schedules and progress tracking for a diverse student body.
- Intervention & Support: Providing dedicated case management to help students meet educational standards.
- Creative Leadership: Directing musical ensembles and coordinating school-wide events and concerts.
- Classroom Management: Handling standard faculty duties alongside music instruction and student assessments.
Education
Bachelor of Secondary Education - Music Education
Philippine Normal University
Manila01-2004
High School - undefined
Las Piñas National High School
01-2000
Certificate III - Business Administration
TAFE Queensland
QLD03-2026
Skills
- Organizational skills
- Project management
- Product quality assurance
- Attention to detail
- Adaptability
- Effective communication
- Administrative support
- Payroll processing
- Customer service
- Quality analysis
Timeline
Program Coordinator (NLR Ministry and Training Inc.)
Create the Change Australasia
01.2020 - Current
Senior Quality Analyst
Global Payments Process Centre Inc
12.2016 - 01.2020
Disputes Analyst II
Global Payments Process Centre Inc
04.2012 - 12.2016
Senior Assistant
Accenture GDN for Technology - ITO
05.2011 - 03.2012
Customer Service Representative
Sutherland Global Services
07.2010 - 04.2011
Junior Assistant
Accenture Utilities BPO
07.2009 - 05.2010
Junior Assistant
Accenture Utilities BPO
01.2008 - 07.2009
Teacher
Jedidiah Christian Academy
06.2006 - 03.2007
Teacher
Immanuel Grace Learning Center
06.2004 - 03.2006
High School - undefined
Las Piñas National High School
Bachelor of Secondary Education - Music Education
Philippine Normal University
Certificate III - Business Administration
TAFE Queensland
Disclaimer
I hereby certify that the above information are valid and true and can be used for any legal purposes it may serve.
SUMMARY OF QUALIFICATIONS
- Strong organizational skills including the ability to successfully manage multiple initiatives simultaneously, drive projects to completion, and track issues and actions as necessary.
- Has passion for product quality and an interest in learning various technologies.
- Has a strong sense of urgency and establishes accountability as well as ownership.
- Has high standards of excellence with a keen eye for details and accuracy in output.
- Works on building strong partnerships and a positive work environment.
- Has the ability to adapt to the changing needs of the business.
- Delivers information effectively in a variety of settings like one-ones, team setting and presentations.