Vera Daniel
Sales & Advertising
Melbourne,VIC
Overview
23
23
years of professional experience
Work History
Manager of Operations
Vera Lisa Solutions
Melbourne, VIC
11.2019 - Current
- Process bookings and manage the front desk.
- Compile daily/weekly occupancy, revenue and stock reports for directors using advanced Excel.
- Coordinate interstate contractor travel and room allocations, mirroring FIFO logistics.
- Maintain staff rosters and approve timesheets for on-time payroll.
- Log and track all maintenance requests; reduced downtime by 18%.
- Ensure full compliance with food-safety and WHS registers ahead of audits.
Travel Agency Manager
Maharaja Tour
Kuala Lumpur
02.2014 - 11.2014
- Managed enquiries, prepared customised itineraries and secured flights, insurance and hotels for 60+ clients weekly.
- Generated travel manifests and costings in Excel with zero booking errors.
- Resolved last-minute accommodation issues; maintained 98% client satisfaction score.
Assistant Supervisor
The English Tea House
Sandakan, Sabah
11.2002 - 01.2005
- Led a 20-person team; handled guest reception, cash reconciliation and shift briefings.
- Introduced a new record-keeping system that cut close-of-shift balancing time by 30%.
- Produced weekly sales and inventory reports to guide purchasing decisions.
- Directed daily operations to ensure adherence to company standards and policies.
- Trained and mentored junior staff on best practices and operational procedures.
- Collaborated with management to establish strategic goals aligned with organizational objectives.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Timeline
Manager of Operations - Vera Lisa Solutions
11.2019 - Current
Travel Agency Manager - Maharaja Tour
02.2014 - 11.2014
Assistant Supervisor - The English Tea House
11.2002 - 01.2005