NI PUTU VERA SRI DEWI (VERA)
MULGRAVE,VIC
Summary
Hardworking, detail-oriented and passionate job seeker with strong organizational skills eager to secure entry-level Patient Service Assistant position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Production Line Leader
Darrell Lea Confectionery Co. Pty Ltd
01.2023 - Current
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Operate and monitor machine including performing product changeover.
- Prepared raw materials, packaging and monitor consumable usage.
- Performed required maintenance and made adjustments to machines.
- Conducted regular inventory audits to maintain optimal stock levels necessary for uninterrupted production schedules.
- Evaluated teammates performances, skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted line testing.
- Contributed to development and review of SOP's and provide input into optimal line settings and conditions.
- Collaborated with other leaders and executives to direct workflow and support operation.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Completed paperwork and prepared shift reports and technical documentation of day-to-day production processes.
Production Operator
Darrell Lea Confectionery Co. Pty Ltd
11.2019 - 01.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Assisted with equipment startups and machine installation tasks.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Fed raw materials into machines.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Executive Secretary
Swiss-Belhotel Rainforest
09.2012 - 12.2012
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Ensure timely follow ups and feedback
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of hotel directory, vouchers, prizes, donations, guest cards, reports.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Collated and distributed agendas and minutes for all executive meetings.
- Organized and updated schedules for executives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Coordinated travel arrangements and bookings for executive staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Wrote reports, executive summaries and newsletters.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
Executive Secretary
Kuta Station Hotel & Spa
09.2011 - 08.2012
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Ensure timely follow ups and feedback
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of hotel directory, vouchers, prizes, donations, guest cards, reports.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Collated and distributed agendas and minutes for all executive meetings.
- Organized and updated schedules for executives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Coordinated travel arrangements and bookings for executive staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Wrote reports, executive summaries and newsletters.
- Filed paperwork and organized computer-based information.
HR Admin
PT. Exertainment Indonesia
05.2006 - 04.2011
- Calculated and computed for salaries, commissions, training fees and bonuses of Personal Trainers of all branches (13 branches).
- Liaise with Fitness Managers / Assistant Fitness Managers for all administrative forms needs from Personal Trainers.
- Reported to Managing Director for Sales, Payroll and bonus reports.
- Coordinated with Payroll department for Personal Trainers commissions matter and ensure that all numbers of Personal Trainers salaries and commissions are accordingly.
- Assisted with the recruitment and interview processes.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Coordinated with accounting department for sales reports.
- Coordinated with IT department for personal trainer reports.
- Managed daily HR administrations.
- Communicated new rookies with HR Manager and payroll department.
- Partnered with RRT managers to identify staffing needs and develop effective recruiting strategies.
- Developed and implemented onboarding and orientation programs for new employees.
Customer Service Supervisor
PT. Exertainment Indonesia
01.2005 - 04.2006
- Managed daily customer service administration.
- Handled incoming and outgoing calls.
- Managed booking from gym members who wish to use services of personal trainers.
- Organized the training schedule between members and personal trainers.
- Promoted and proposed product to potential clients.
- Maintained relationship with members and develop the needs of each client.
- Assisted with paycheck calculation of Personal Trainers.
- Completed monthly payroll for Personal Trainers.
- Reported to Fitness Manager for sales, salaries and bonus reports.
- Reported to HR Admin & Payroll for Personal Trainers commissions and attendance.
- Socialized company programs, products, new procedures to Personal Trainers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service
PT. Exertainment Indonesia
03.2004 - 01.2005
- Managed daily customer service administration.
- Handled incoming and outgoing calls.
- Provided outstanding customer service on phone and in person.
- Managed booking from gym members who wish to use services of personal trainers.
- Organized the training schedule between members and personal trainers.
- Promoted and proposed product to potential clients.
- Maintained relationship with members and develop the needs of each client.
- Processed payments, entering sales in register for prompt customer service.
- Managed customer service inquiries and complaints for customer satisfaction.
- Reported to Fitness Manager.
- Socialized company programs, products, new procedures to Personal Trainers.
Hotel Reservation and Marketing Executive
Asia Express Pte. Ltd.
05.2003 - 01.2004
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed enquiries and hotel reservations from travel agents.
- Promoted products (hotel vouchers) to travel agents.
- Maintained relationship with hoteliers, travel agents and other clients.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Planned and executed events and marketing programs to increase qualified leads.
Marketing Executive
PT Aseki Rvac and PT Daichi
01.2003 - 04.2003
- Assisted with setting up a branch office.
- Assisted with the recruitment and interview processes.
- Proposed company products to potential buyers.
- Managed and maintained relationship with clients.
- Completed and submitted weekly, monthly and yearly reports to support executive decision making.
- Liaise with Head Office when needed.
Hotel Reservation Staff
Global Tour Management Pte. Ltd.
08.2002 - 12.2002
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed enquiries and hotel reservations from travel agents.
- Promoted products (hotel vouchers) to travel agents.
- Maintained relationship with hoteliers, travel agents and other clients.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Planned and executed events and marketing programs to increase qualified leads.
Marketing Executive
Padang Golf Kemayoran
02.1999 - 08.2002
- Managed marketing daily administrations.
- Proposed golf membership to potential clients.
- Handled golf tournaments, prepared all the needs of the tournaments, correspondences and reports.
- Collaborated with Marketing Manager to develop sponsorship, golf packages.
- Promoted product, events and marketing programs to golfers in exhibitions, golf tournaments and corporate.
- Created event concept, monitored the progress and evaluated the result.
- Maintained relationship with golf members, clients, and vendors.
- Managed production of leaflets, posters and newsletters.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Receptionist
Padang Golf Kemayoran
05.1998 - 01.1999
- Managed reception daily administrations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Collaborated with marketing department to manage golf tournaments.
- Handled payment transactions from golf members or guests for use of the golf course.
- Reported to marketing department and accounting department.
Education
Certificate III - Health Service Assistance
Phillips Institute
Melbourne, VIC05.2024
Certificate IV - Allied Health Assistance (Physiotherapy)
Stirling Institute of Australia
Melbourne, VIC06.2021
Year 12 -
SMU Widhya Brata
Bali, Indonesia01.1997
Skills
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Multitasking efficiency
- Continuous Learning Attitude
- Professionalism in Workplace
- Organizational Leadership
- Time Management
- Microsoft Office
- Machine Operation
- Self-Motivation and Initiative
- Communication and Interpersonal Skills
- Patient Care
Certification
- Certificate III Health Service Assistance - May 2024
- Certificate IV Allied Health Assistance (Physiotherapy) - June 2021
- Barista Essentials at Monash Training and Professional Development - October 2019.
- Responsible Service of Alcohol Program at Monash Training and Professional Development - October 2019.
- Use Hygienic Practices for Food Safety at Monash Training and Professional Development - November 2019.
Timeline
Production Line Leader
Darrell Lea Confectionery Co. Pty Ltd
01.2023 - Current
Production Operator
Darrell Lea Confectionery Co. Pty Ltd
11.2019 - 01.2023
Executive Secretary
Swiss-Belhotel Rainforest
09.2012 - 12.2012
Executive Secretary
Kuta Station Hotel & Spa
09.2011 - 08.2012
HR Admin
PT. Exertainment Indonesia
05.2006 - 04.2011
Customer Service Supervisor
PT. Exertainment Indonesia
01.2005 - 04.2006
Customer Service
PT. Exertainment Indonesia
03.2004 - 01.2005
Hotel Reservation and Marketing Executive
Asia Express Pte. Ltd.
05.2003 - 01.2004
Marketing Executive
PT Aseki Rvac and PT Daichi
01.2003 - 04.2003
Hotel Reservation Staff
Global Tour Management Pte. Ltd.
08.2002 - 12.2002
Marketing Executive
Padang Golf Kemayoran
02.1999 - 08.2002
Receptionist
Padang Golf Kemayoran
05.1998 - 01.1999
Certificate III - Health Service Assistance
Phillips Institute
Certificate IV - Allied Health Assistance (Physiotherapy)
Stirling Institute of Australia
Year 12 -
SMU Widhya Brata
- Certificate III Health Service Assistance - May 2024
- Certificate IV Allied Health Assistance (Physiotherapy) - June 2021
- Barista Essentials at Monash Training and Professional Development - October 2019.
- Responsible Service of Alcohol Program at Monash Training and Professional Development - October 2019.
- Use Hygienic Practices for Food Safety at Monash Training and Professional Development - November 2019.
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