Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vera Sofranic

Coburg,VIC

Summary

I am a dedicated professional with extensive experience in aged care, where I have honed my skills in providing compassionate, high-quality support to elderly individuals. My background has equipped me with a deep understanding of patient care, including personal assistance, medication management, and emotional support. This hands-on experience has not only strengthened my ability to address the unique needs of each individual but also developed my capacity for empathy, patience, and effective communication.

Motivated by a strong desire to expand my impact within the healthcare sector, I am eager to transition into a role within the broader medical field.

In addition to my hands-on experience in aged care, I hold a Diploma of Accounting, which has provided me with strong analytical, organizational, and financial management skills. This diverse background has uniquely positioned me to understand and address the complexities of healthcare operations and patient care from both a practical and administrative perspective.

Overview

15
15
years of professional experience

Work History

Personal Care Attendant

Heritage Aged Care
02.2019 - Current
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Personal Care: Assisting with daily activities such as bathing, dressing, grooming, and toileting.
  • Mobility Assistance: Helping residents move around, whether it’s transferring from a bed to a chair, using mobility aids, or helping with walking.
  • Health Monitoring: Observing and recording changes in physical or mental health, including vital signs, and reporting any concerns to healthcare professionals.
  • Safety and Hygiene: Ensuring that the living environment is safe and hygienic, and assisting with infection control practices.
  • Advocacy: Advocating for the needs and preferences of the elderly individuals, ensuring their rights are respected, and facilitating access to additional services if needed.


Customer Service Representative

Care Park Melbourne
02.2010 - 03.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handling cash, cheques, or bank cards for payment, transactions according to establish procedures.

Education

Diploma Of Nursing - Medical

Institute Of Health And Nursing Australia IHNA
Melbourne, VIC
08.2024

Certificate in Assisting Client With Medication - Health

ALACC Health College Australia
Melbourne, VIC
04.2019

Certificate III Individual Support (Ageing) - Medical

InterCare Training
Melbourne, VIC
07.2016

Diploma Of Accounting -

Victoria University
Melbourne, VIC
06.2008

Diploma Of Physiotherapy - Medical

Secondary Medical School
Belgrade,Serbia
1987

Skills

  • Bathing Assistance
  • Client Relationship Management
  • Mobility support
  • Compassionate Caregiving
  • Patient Care
  • Grooming assistance
  • Safety awareness
  • Personal Hygiene Assistance
  • Dementia Care
  • Feeding Assistance
  • Compassionate Care
  • Mobility Assistance
  • Nutrition management
  • Time Management
  • Respectful and Compassionate
  • Verbal and written communication skills
  • Multitasking and Organization

Languages

Serbian
Native or Bilingual
Croatian
Full Professional
Russian
Limited Working

Timeline

Personal Care Attendant

Heritage Aged Care
02.2019 - Current

Customer Service Representative

Care Park Melbourne
02.2010 - 03.2015

Diploma Of Nursing - Medical

Institute Of Health And Nursing Australia IHNA

Certificate in Assisting Client With Medication - Health

ALACC Health College Australia

Certificate III Individual Support (Ageing) - Medical

InterCare Training

Diploma Of Accounting -

Victoria University

Diploma Of Physiotherapy - Medical

Secondary Medical School
Vera Sofranic