Vera Veizovic

Reporting to the Casino Manager with the responsibility of leading all aspects of casino operations, overseeing gaming floor activities, personnel management, and customer service to ensure compliance whilst maintaining a seamless and high-quality customer experience. Key responsibilities include :

• Managed a team of 39 employees, providing leadership, training, and development opportunities to enhance staff performance
• Developed and maintained strong relationships with regulatory bodies to ensure compliance with gaming laws and regulations
• Spearheaded the implementation of new gaming systems, contributing to increased operational efficiency and customer satisfaction
• Oversaw Workplace Health and Safety topics, including the reporting and management of hazards and incidents
• Managed disciplinary proceedings related to performance and conduct in alignment with policy and internal protocols.

Reporting to and working closely with the Training Operations Lead along with operations managers to identify training needs, develop relevant learning initiatives, and monitor their effectiveness. Key responsibilities include :

• Successfully completed Cert IV in Training and Assessment with CBD College
• Provided expert advice to leadership and managers on various people matters, including performance improvement plan implementations and award interpretation, ensuring compliance and best practice
• Trained, coached, and developed existing staff members across the board with new skills successfully filling skill gaps
• Onboarding and training new staff into various roles and levels of the business and table games operations
• Facilitation of employee induction ensuring a smooth transition for all new employees to the business.

Reporting to the Assistant Casino Manager with the responsibility of managing a number of areas on the gaming floor undertaking responsibilities such as rostering, staff management, game protection, and dispute resolution. Key responsibilities include :

• Management of private gaming salons and high-value customers ensuring all operations run smoothly to create a seamless guest experience
• Assisting the development and facilitation of Crown tours upon opening
• Coaching and developing staff in how to provide customer service excellence with a high level of knowledge about the business
• Provided on-floor training to new management members with systems and processes e.g Pit Manager, DHS, Workday
• Coaching and developing experienced and trainee dealers.