Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Vera Wei

Lidcombe,Australia

Summary

I am a dedicated and adaptable professional with a strong background in customer service, communication, and teamwork, gained through diverse roles in university laboratories, the café and restaurant industry, and aged care settings. In these environments, I have built effective communication skills, engaging confidently with students, residents, professionals, and customers from all walks of life. My positive and reliable attitude en approach make me well-suited for customer-facing roles where empathy and attentiveness are key. I am fully prepared for the flexibility required in a rostered shift environment and am committed to contributing to an organization focused on positively impacting the community.

With a strong work ethic and a genuine passion for delivering exceptional service, I am ready to excel in a dynamic position and bring added value through my ability to work independently, take initiative, and maintain a professional, customer-focused demeanour. Available for rotating shifts, including late nights, early mornings, weekends, and public holidays, I am prepared to meet the demands of a fast-paced, community-oriented role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Assistant

Sisters of Our lady of China aged care service
Peakhurst, NSW
10.2021 - Current
  • Adapted quickly to established procedures, showing an ability to manage confidential information and sensitive samples.
  • Collaborated effectively with healthcare staff, prioritised tasks, and met deadlines in a high-paced environment.
  • Delivered clear and empathetic communication to residents and families, ensuring effective service.
  • Maintained high accuracy in data entry and retrieval, using databases to manage and update information.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Restaurant Manager

Michel's
Inglefarm, SA
06.2019 - 09.2021
  • Quickly learned and adapted to new operational systems, managing day-to-day operations and handling stock management and service standards.
  • Demonstrated strong customer service skills by handling customer inquiries, complaints, and special requests effectively, and trained staff in customer engagement.
  • Regularly identified and resolved issues in service flow and stock shortages, applying standard operational procedures to maintain smooth functioning.
  • Cultivated a positive work culture by setting an example of team collaboration, accountability, and dedication to service quality.

Barista

Michel's
Inglefarm, SA
07.2015 - 06.2019
  • Provided exceptional customer service, effectively communicating with customers to address their needs and resolve issues.
  • Identified and resolved minor issues in day-to-day café operations, applying established practices to ensure smooth workflow.
  • Consistently displayed values of respect, teamwork, integrity, and excellence in interactions with customers and colleagues.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Laboratory Assistant

UniSA
Adelaide, SA
03.2012 - 06.2015
  • Helped answer questions from students and provided guidance on lab procedures.
  • Accurately entered data and managed sample information in lab databases.
  • Addressed minor equipment issues by following standard lab procedures for troubleshooting.
  • Set up lab equipment and prepared samples as needed for experiments.
  • Kept workstations and lab tools clean and organized following lab safety guidelines.

Education

Bachelor of Science - Forensic Science (Mortuary Practice)

Western Sydney University
Sydney, NSW
11-2024

Bachelor of Science - Pharmaceutical Sciences

University of South Australia
Adelaide, SA
06-2015

Skills

  • Customer Support
  • Complaint Handling
  • Problem-solving
  • Teamwork
  • Communication
  • Compliance & Safety

Certification

  • First Aid & CPR

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Professional
Japanese
Elementary

References

References available upon request.

Timeline

Office Assistant

Sisters of Our lady of China aged care service
10.2021 - Current

Restaurant Manager

Michel's
06.2019 - 09.2021

Barista

Michel's
07.2015 - 06.2019

Laboratory Assistant

UniSA
03.2012 - 06.2015
  • First Aid & CPR

Bachelor of Science - Forensic Science (Mortuary Practice)

Western Sydney University

Bachelor of Science - Pharmaceutical Sciences

University of South Australia
Vera Wei