VERENA NADIN KALLEY
Rouse Hill,Australia
Summary
Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise. Resourceful and experienced offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy. Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Clarendon tavern
Clarendon
11.2025 - 01.2026
- Trained and mentored staff on customer service best practices and procedures.
- Assisted in implementing promotional events to enhance customer engagement.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Conducted staff performance evaluations to identify training needs and improvements.
- Ensured compliance with health and safety regulations in food handling practices.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Managed inventory levels and ordered supplies to maintain stock availability.
Gaming Manager
ALH hotels
Sydney
10.2022 - 10.2025
- Managed daily operations of gaming facilities to ensure optimal guest experiences.
- Developed and implemented gaming policies to enhance compliance and safety standards.
- Trained staff on gaming regulations, customer service, and operational procedures.
- Analyzed gaming trends to inform strategic decisions for promotional offerings.
- Coordinated special events to promote gaming activities and increase patron engagement.
- Collaborated with hotel management to align gaming services with overall guest experience.
- Oversaw vendor relationships for procurement of gaming supplies and equipment maintenance.
- Prepared monthly reports detailing revenues generated from various gaming activities along with recommendations for future improvements.
- Managed shift schedules for dealers and other personnel working in the gaming area.
Gaming Attendant
Riverstone Memorial Club
Riverstone
12.2020 - 09.2022
- Assisted guests with gaming inquiries and provided exceptional customer service.
- Monitored gaming areas to ensure compliance with club policies and regulations.
- Operated gaming machines, ensuring they functioned correctly and efficiently.
- Maintained cleanliness and organization of gaming areas for optimal guest experience.
- Collaborated with team members to resolve guest issues promptly and effectively.
- Educated guests on game rules, promoting understanding and enjoyment of offerings.
- Conducted regular inspections of machines for maintenance needs or malfunctions.
- Reported incidents or irregularities to management to uphold safety standards.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Monitored store activity to ensure safety of customers and staff members.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Notified security of suspicious activity in gaming area for continued surveillance.
- Assisted customers in setting up their gaming systems and troubleshooting any technical issues that arose.
Gaming Attendant
The Ranch Hotel
Marsfield
05.2021 - 12.2021
Bar/Gaming Attendant
Ettamogah Hotel
Kellyville Ridge
06.2019 - 04.2021
Administrative Clerk
Hills Motorsports
Castle Hill, Australia
12.2010 - 02.2015
- Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations.
- Created and updated physical records and digital files to maintain current, accurate documentation.
- Assisted in hiring to the needs of business, actively recruiting to ensure open positions were filled quickly.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prioritized, planned, and adjusted schedules as necessary to maximize sales.
Waitress/Cook
Tollgate Hotel
Parramatta, Australia
02.2005 - 12.2008
- Served food and beverages and offered refills.
- Coordinated 10 events throughout 2 banquet spaces, including weddings, reunions, and corporate meetings.
- Answered customers' questions, recommended items and recorded order information.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored guests for intoxication and immediately reported concerns to management.
- Assisted with various banquet food stations, set up and service to multiple dining areas.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked identification to enforce age requirement for alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Personal Assistant
WOW World of Wrestling / WCW
Atlanta, U.S.A
01.2000 - 11.2004
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Coordinated responses to emails and other correspondence to facilitate communication and enhance business processes.
- Identified needs and coordinated plans for travel and out-of-town Wrestling Events for WCW Wrestling overseas.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Picked up and dropped off clients at airport.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Travel Agent
Winston Touristik
Bremen, Germany
03.1999 - 12.2003
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Strategically displayed travel brochures and other promotional materials to foster brand awareness.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Education
High School Diploma -
Wilhelm Hamann
ErfurtSkills
- Customer follow-up
- Scheduling and calendar management
- Cash management
- Database administration
- Spreadsheet development
- Taking directions
- Driving sales
- Team building
- Advanced clerical knowledge
- Technical support
- Staff training
- Customer engagement
- Operational coordination
- Complaint resolution
- Health regulations compliance
- Customer relationship management
Timeline
Assistant Manager
Clarendon tavern
11.2025 - 01.2026
Gaming Manager
ALH hotels
10.2022 - 10.2025
Gaming Attendant
The Ranch Hotel
05.2021 - 12.2021
Gaming Attendant
Riverstone Memorial Club
12.2020 - 09.2022
Bar/Gaming Attendant
Ettamogah Hotel
06.2019 - 04.2021
Administrative Clerk
Hills Motorsports
12.2010 - 02.2015
Waitress/Cook
Tollgate Hotel
02.2005 - 12.2008
Personal Assistant
WOW World of Wrestling / WCW
01.2000 - 11.2004
Travel Agent
Winston Touristik
03.1999 - 12.2003
High School Diploma -
Wilhelm Hamann