Overview
Work History
Education
Skills
Timeline
Generic

Emina Lumanovski

Overview

14
14
years of professional experience

Work History

General Manager

Baseline Windows and Doors
09.2016 - Current
  • As General Manager, I directed all operational aspects of the organisation
  • Leading a diverse team of professionals and cultivating a supportive work environment to elevate employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Oversaw financial performance, established budgets, and managed expenditures to ensure financial stability and foster long-term organisational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed the recruitment process, including conducting interviews and overseeing the onboarding of new employees, to ensure their seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.




Executive Assistant

Haitche
07.2015 - 07.2016
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Primarily supported the CEO and provided supplementary assistance to executive team members as needed, ensuring the achievement of company goals and objectives while maintaining efficient operational processes.

Team Leader

Hungry Jacks
01.2014 - 06.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Team Leader

Kmart
01.2011 - 01.2013
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of Commerce - Human Resources Management, Business Law

Deakin University
Burwood, VIC
06.2018

Certificate IV - Travel And Tourism

Franklyn Scholar
Melbourne, VIC
03.2015

Year 12 VCE - VCE

Dandenong High School
Dandenong, VIC
12.2013

VCE - VCE Bosnian

VSL/VCE
Melbourne, VIC
12.2012

Skills

  • Project management
  • Conflict resolution
  • Budget management
  • Creative thinker
  • Strategic prioritisation
  • Adaptability
  • Proficient in decision-making, conflict resolution, and strategic planning, facilitating successful project execution and team efficiency
  • A highly driven professional with a strong intrinsic motivation to excel and achieve outstanding results
  • Adept in marketing, including email marketing, social media marketing, and print advertising
  • Expertise in Sales, business development, account management, strategic expansion planning, lead generation, and contract negotiation
  • Proficient in management, recruitment, workflow delegation, performance management, talent development, and team building

Timeline

General Manager

Baseline Windows and Doors
09.2016 - Current

Executive Assistant

Haitche
07.2015 - 07.2016

Team Leader

Hungry Jacks
01.2014 - 06.2015

Team Leader

Kmart
01.2011 - 01.2013

Bachelor of Commerce - Human Resources Management, Business Law

Deakin University

Certificate IV - Travel And Tourism

Franklyn Scholar

Year 12 VCE - VCE

Dandenong High School

VCE - VCE Bosnian

VSL/VCE

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Emina Lumanovski