Verily Masocha
Hamersley ,Australia
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer
Spectrum Space
08.2023 - Current
- Assisted autistic participants with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Involved in planning fortnight excursions with autistic participants helping them to connect and allow them to choose games that suited their different interests.
Personal Care Assistant – Volunteer
Summerfield Retirement Village
01.2023 - 04.2023
- Assisted elderly and mentally challenged clients with hygiene and grooming
- Provided support for toileting and incontinence care
- Assisted patients with taking medication
- Prepared and served meals
- Conducted light housekeeping around the home including but not limited to cleaning, organizing, handling laundry and changing linen
- Built strong relationships with clients to deliver emotional support and companionship.
External Sales Representative
King of Tiles (Pty) Ltd
08.2015 - 03.2023
- Developing and managing relationships with prospective and existing clients and serving as a key contact point
- Understanding customers’ needs and suggesting to them what products would match their needs and budgets
- Introducing new products to customers so they can upgrade their old models with new ones
- Handling customer relations and communication from initial lead outreach to closing deals and after-sales
- Handling customer complaints and helping to resolve
- Consistently achieved personal goals and KPIs to improve overall company sales performance.
Education
Certificate - Psychology And Mental Health
Career Academy
Perth, WADiploma - Aged Care
Alison
Online 05.2023
Skills
- Ability to work independently
- Exceptional team player
- Caregiving skills
- Case Management
- Laptop and Tablet Operation
- Clean Living Spaces
- Deliver Exceptional Care
- Resilience
- Developing Client Trust
- Good listening skills
- Companionship
Hobbies
Love playing chess,gardening,baking, outdoors,bowling
Certification
Police Clearance
First Aid
CPR
Working with children check
Timeline
Volunteer
Spectrum Space
08.2023 - Current
Personal Care Assistant – Volunteer
Summerfield Retirement Village
01.2023 - 04.2023
External Sales Representative
King of Tiles (Pty) Ltd
08.2015 - 03.2023
Certificate - Psychology And Mental Health
Career Academy
Diploma - Aged Care
Alison
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