Verity Elliott
Sunshine Coast,QLD
Summary
Accomplished Store Manager at Sibley Catering Equipment, adept in customer relations and problem-solving. Enhanced store operations by optimizing inventory control and resolving customer complaints, boosting satisfaction by 20%. Proven ability to lead teams effectively, fostering a positive work environment. Skilled in multitasking and organization, ensuring seamless operations and exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Store Manager
Sibley Catering Equipment
Noosaville, QLD
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Junior Pilot
Katherine Helicopters
Katherine
03.2024 - 06.2024
- Increased flight safety by consistently performing thorough pre-flight inspections and addressing potential issues.
- Demonstrated exceptional teamwork abilities through collaboration with fellow pilots, flight attendants, maintenance personnel, and other aviation professionals in providing seamless service for passengers and efficient flight operations.
- Collaborated with co-pilots on decision-making processes during high-stress situations, mitigating risks and maintaining a calm environment.
- Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
Senior Floor Staff
Mosconi
Brisbane, QLD
06.2023 - 03.2024
- Prevented loss of merchandise by monitoring inventory levels and promptly reporting any discrepancies to management.
- Assisted in training new staff members, sharing best practices for effective customer interactions and sales techniques.
- Served as a knowledgeable resource for both staff and customers regarding product details or store policies.
- Coordinated closely with other departments to ensure seamless event execution resulting in positive guest experiences.
Assistant Manager
The Booroodabin Bowls
Brisbane, QLD
07.2015 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Diploma - Aviation
AIRWORK AVIATION
Caboolture, QLD12-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Sibley Catering Equipment
06.2024 - Current
Junior Pilot
Katherine Helicopters
03.2024 - 06.2024
Senior Floor Staff
Mosconi
06.2023 - 03.2024
Assistant Manager
The Booroodabin Bowls
07.2015 - 06.2023
Diploma - Aviation
AIRWORK AVIATION