Verity House
Toowoomba,QLD
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with Genie systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Queensland Integrative Medicine (QIM)
06.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Weighbridge operator
Zilch Waste Recyclers Toowoomba
12.2022 - 05.2023
- Ensured correct invoicing and cash till payments during EOD settlements
- Balancing Eftpos
- Stock Totals
- Reduced wait times for truck drivers through effective communication and coordination of weighbridge activities.
- Ensured accurate weight measurements by regularly maintaining and calibrating weighbridge equipment.
- Maintained a safe work environment by adhering to safety regulations and conducting regular inspections of the weighbridge area.
- Facilitated efficient record-keeping practices through meticulous documentation of all transactions at the weighbridge station.
- Consistently met operational goals while consistently adhering to strict industry standards for accuracy in weight measurements of various materials handled at the facility.
- Coordinated closely with security personnel to ensure that only authorized vehicles accessed the premises, upholding stringent safety protocols.
- Assisted in training new employees on proper weighbridge operation procedures, ensuring a seamless integration into the team.
- Inspected loads to determine safety for continued transportation.
- Checked loads to identify contents and unauthorized or highly regulated materials.
Product Technician
Quality Plastic Products (QPP) – Brisbane QLD
06.2022 - 07.2022
- Working on production line
- Enhanced product quality by meticulously analysing and troubleshooting issues during the testing phase.
- Streamlined production processes for increased efficiency and reduced downtime.
- Reduced product return rates by conducting thorough pre-release assessments, identifying potential defects or malfunctions.
- Maintained detailed records of all performed tasks, ensuring accurate tracking of completed projects and ongoing maintenance requirements.
- Provided training and guidance to junior technicians on best practices for product assembly, repair, and maintenance procedures.
- Conducted routine equipment maintenance checks to prevent unplanned downtime or costly repairs due to wear or damage.
- Ensured compliance with industry standards by verifying that assembled products met all specifications prior to release for shipment or sale.
- Managed multiple projects simultaneously while meeting deadlines under high-pressure situations without compromising quality results.
Education
High School Certificate -
St Margaret’s Anglican Girls School
01.2022
Batchelor of Business / The Arts - Marketing
The University of Queensland (UQ)
07.2028
Deploma of Project Management -
Management Frontline
08.2022
Kings College UQ
06.2023
Skills
- Payment Collection
- Medical Billing
- Referral Verification
- HIPAA Compliance
- Records Management
- Mail Management
- Insurance Verification
- Documentation
- Insurance Claims
- Paperwork Coordination
- Outpatient Care
- Patient Registration
- Appointment Setting
- Proficient in Genie
- Telephone Etiquette
- Patient Scheduling
- Office Administration
- Decision Making
awards and acknowledgements
- The Sisters of the Society of the Sacred Advent Prize for Sacristans
- Highly Commended Speech and Drama Grade 6 (one before teaching qualification)
- Club Netball Downey Park BSRA 2nd place Award
- QGSSA champions Netball 2023;2022
volunteer and committees
- Leading & Assisting with Church Services for whole school
- Coaching Netball to year 7’s 2023
- Assisting with learn to row to year 7’s 2023
- Packed birthing kits for women in Africa
references
- Vicki Wilson OAM– Board member of the Broncos, 0412 150 219, vickiwilson@bigpond.com
- Dr Elaine Roberts – Management Frontline, 0407 695 502, elainejroberts@outlook.com
Timeline
Medical Receptionist
Queensland Integrative Medicine (QIM)
06.2023 - Current
Weighbridge operator
Zilch Waste Recyclers Toowoomba
12.2022 - 05.2023
Product Technician
Quality Plastic Products (QPP) – Brisbane QLD
06.2022 - 07.2022
High School Certificate -
St Margaret’s Anglican Girls School
Batchelor of Business / The Arts - Marketing
The University of Queensland (UQ)
Deploma of Project Management -
Management Frontline
Kings College UQ
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