Summary
Overview
Work History
Education
Skills
Timeline
Generic

Verity Lee

Pemberton,WA

Summary

Proven track record in enhancing customer satisfaction and loyalty at Pemberton General Store, adept in POS system operations and exceptional at relationship building. Spearheaded initiatives to streamline operations, leading to a noticeable improvement in efficiency. Demonstrates a unique blend of problem-solving and customer service skills, ensuring operational excellence and team collaboration.


Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Pemberton General Store
08.2019 - Current
  • Helped customers complete purchases, locate items, and order items in if required
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Cafe Worker

Source Kitchen
10.2022 - 10.2023
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Trained new cafe workers in sales, customer service, and safety.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Business Trainee

Community Resource Centre
07.2022 - 10.2023
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.
  • Generated reports detailing findings and recommendations.

Education

High School Diploma -

Manjimup Senior High School
Manjimup, WA
11.2023

Skills

  • Order Processing
  • Loss Prevention
  • Display Setup
  • Regulatory Compliance
  • Customer Service
  • Money Handling
  • Customer Assistance
  • Merchandise Display
  • Conflict Resolution
  • Teamwork
  • Problem-Solving
  • Retail Sales
  • Time Management
  • Truck unloading
  • Stock replenishment
  • Product Knowledge
  • Relationship Building
  • Cash Handling
  • Phone Etiquette
  • Teamwork and Collaboration
  • Independent judgement
  • Store Opening and Closing
  • POS system operations
  • Flexible Schedule

Timeline

Cafe Worker

Source Kitchen
10.2022 - 10.2023

Business Trainee

Community Resource Centre
07.2022 - 10.2023

Retail Sales Associate

Pemberton General Store
08.2019 - Current

High School Diploma -

Manjimup Senior High School

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Verity Lee