Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Veronica Zancajo Zamorano

Summary

Compassionate and driven stay-at-home mum with excellent organization and managing abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of logistics, design and photography. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Household Manager

Myself
06.2017 - Current
  • Enhanced household efficiency by implementing and maintaining organizational systems for daily tasks and activities.
  • Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
  • Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.

Regional Manager South America - Import/Export/Last Mile Dept.

Inditex Group
01.2013 - 07.2015
  • Responsible for the correct development and execution of logistic operations in Brazil, Argentina, Peru, Chile and Uruguay.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.

Transport Clerk

Zara Home España S.A (Inditex Group)
10.2012 - 01.2013
  • Responsible for the Imports & Exports shipments (sea/air/road) in regard of Zara Home S.A.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.

English Teacher

ECC (English Conversation Course)
02.2012 - 04.2012
  • English instructor at ECC School, individual classes for students of all ages.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.

Customer Support Admin

Creative Labs Ireland
03.2011 - 12.2011
  • Technical support for Spanish distributors & retailers (PDE, New Products)
  • Created detailed reports on recurring issues, providing valuable insights to inform product development initiatives aimed at enhancing user experiences.
  • Responsible for language reviews and translations at the official Creative Labs webpage.
  • Enhanced customer satisfaction by efficiently addressing and resolving support inquiries in a timely manner.
  • Achievements: Harvard Publishing Management, certificate in: Innovation & Creativity and Persuading Others.


Transport Clerk

Eurosped España S.A.
11.2008 - 09.2010
  • In charge of the international Imports & Exports shipments across Europe for a wide range of clients.
  • Stocks and making orders conducting.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Collaborated with suppliers for optimal pricing negotiations, resulting in cost savings for the company.

Education

Photography

The Photography Institute
06.2021

Graphic Design

The Graphic Design School
Sydney
06.2017

Creativity Course - Art

Escola Panamericana
São Paulo, Brazil
04.2015

M.A. in Communication and Fashion -

Instituto Europeo Di Design
Madrid, Spain
06.2010

Bachelor of Arts in Advertising and Public Relations -

Complutense University
Madrid, Spain
07.2008

Skills

  • Microsoft Office tools (Excel, Microsoft Word, Power Point)
  • Adobe Illustrator, Adobe InDesign, Photoshop and Lightroom
  • Excellent problem solving and analytical skills, efficient management and organizational skills
  • Supply Chain Management
  • Shipping Documentation
  • Customer Follow-Up
  • Collaborative Team Player

Personal Information

Citizenship: Spanish and Australian. 

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working

Timeline

Household Manager

Myself
06.2017 - Current

Regional Manager South America - Import/Export/Last Mile Dept.

Inditex Group
01.2013 - 07.2015

Transport Clerk

Zara Home España S.A (Inditex Group)
10.2012 - 01.2013

English Teacher

ECC (English Conversation Course)
02.2012 - 04.2012

Customer Support Admin

Creative Labs Ireland
03.2011 - 12.2011

Transport Clerk

Eurosped España S.A.
11.2008 - 09.2010

Photography

The Photography Institute

Graphic Design

The Graphic Design School

Creativity Course - Art

Escola Panamericana

M.A. in Communication and Fashion -

Instituto Europeo Di Design

Bachelor of Arts in Advertising and Public Relations -

Complutense University

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Veronica Zancajo Zamorano