Skills
Summary
Accomplishments
Work History
Education
Certification
Awards
Overview
Generic

Vernon Narayan

Lalor,Australia

Skills

  • Proficient in MS Office applications
  • Teamwork and collaboration
  • Analytical problem-solving
  • Detail-oriented approach
  • Work Planning and Prioritization
  • Process optimization
  • Creative Analytical and Strategic thinking
  • Conflict resolution
  • Effective communication
  • Ability to quickly learn new technical systems and processes

Summary

Seeking the opportunity to use my extensive 30 years of Airline Operations/Administration experience with team management and leadership to apply for a position for the benefit of the company and continued personal growth. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.

Accomplishments

  • Managed and collaborated with team of 9 in the development of SharePoint files and administrative transition.
  • Resolved staffing issues through creative scheduling.
  • Achieved efficiency by introducing process transcript for daily tasks.
  • Used Microsoft Excel to develop multiple tracking spreadsheets.
  • Achieved a $500,000.00 cost savings on a two month bid through effectively rebuilding the entire stations schedule due to reduced flight schedule/reduction of workforce during COVID.

Work History

Team Leader Station Services

Southwest Airlines
12.2016 - 04.2025
  • Reviewed and strategically planned over 220 flights arriving and departing station daily for each 2-month schedule.
  • Created and reviewed shift bids for the station workforce schedule which includes Ramp Agents (800+ employees)/Customer Service Agents (250 employees)/Operations Agents (150+ employees).
  • Created station leadership shift bids which include Ramp Supervisors (50+ employees)/Customer Service Supervisors (50+ employees)/Station Services Office (20+ employees).
  • Knowledge of two labor contracts (TWU555 & IAM) to manage Ramp/Operations/Customer Service workforce.
  • Managed station HR, Labor and Daily Workforce schedule administration including planning for Holiday schedules.
  • Onboarding, training, grievances and attendance management as a Leader.
  • Oversaw my Team of 15 administrators’ performance/evaluation including setting clear expectations and direction.

Customer Contact Supervisor

Southwest Airlines
07.2008 - 12.2016
  • Worked as Ramp, Operations and Customer Service Administrator.
  • Station gate schedule committee – Review/Planning/Development of over 220 flights in and out.
  • Created Ramp, Operations and Customer Service Agent shift bids.
  • Managed concourse performance and conflict resolution.

Operations Supervisor

Southwest Airlines
07.2002 - 07.2008
  • Front Line Supervisor for one year with job duty to create station gate plan/schedules.
  • Promoted as Operations Admin Supervisor.
  • Station gate schedule committee – Review/Planning/Development of over 220 flights in and out.
  • Created Operations workforce shift bids.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Operations Agent

Southwest Airlines
08.2000 - 07.2002
  • Meeting aircraft by aligning the Jet-Bridge.
  • Deplaning-enplaning aircraft.
  • Manual/electronic weight & balance of aircraft for safe departure.
  • Communication with Dispatch and SOD on weight/balance issues.
  • Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
  • Conducted departure and arrival briefings.
  • Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.

Cargo Agent

Southwest Airlines
04.2000 - 08.2000
  • Receive Cargo with inspection.
  • Customs invoice and manifest Cargo.
  • Warehouse upkeep and storage.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
  • Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
  • Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
  • Assisted clients with customs clearance processes when required, guiding them through documentation requirements for smooth transitions.
  • Reduced errors in cargo handling through diligent inspection and verification of shipment details.

Ramp Agent

Southwest Airlines
04.1999 - 04.2000
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 220 daily flights.
  • Plan correct weight distribution of cargo/bags based on type of aircraft.
  • Completing bin slip for accurate weight and balance.
  • Safety awareness.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Conducted marshalling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.

Education

High School - General Education

Gospel High School / Indian College
Fiji Islands
12.1993

Certification

  • Unfinished Business: Taking Leadership to New Heights certificate, Southwest Airlines - October 2004
  • QUEST (Leadership Training) certificate, Southwest Airlines - October 2002
  • Operation Training certificate, Southwest Airlines - March 2000
  • Ramp Training certificate, Southwest Airlines - May 1999
  • Defensive Driving certificate, The Fiji Road Safety Council - September 1995
  • Air Freight Dangerous Goods (Including Radioactive) certificate, Air Pacific Fiji - November 1995
  • Cargo Procedures certificate, Air Pacific Fiji - August 1994
  • Telephone Techniques & Customer Services/Complaints Handling certificate, J.O.B.S Training Fiji - June 1994
  • Bookkeeping certificate, Pacific Commercial School - January 1993
  • Elementary Typewriting certificate, Pacific Commercial School - January 1993
  • Introduction to DBASE III+ certificate - February 1993
  • Introduction to LOTUS 1-2-3 certificate - March 1993
  • Introduction to Windows certificate, DATEC FIJI - December 1992
  • Introduction to Record Keeping/Electronic Filing certificate, Gospel high School - September 1989
  • Introduction to Computers & Basic Programming certificate, Gospel high School - May 1989


Awards

  • Top Performer Award 2020 - Southwest Airlines
  • Admin Supervisor Top Performer Award 4th Quarter 2013 - Southwest Airlines
  • Top Performer Award 4th Quarter 2011 - Southwest Airlines
  • Supervisor of the 3rd Quarter Award 2006 - Southwest Airlines
  • On-Time Excellence and Zone Management Award with 96% On-Time June 2003 - Southwest Airlines
  • Employee of the Month Award March 2002 - Southwest Airlines
  • Perfect Attendance, Southwest Airlines - Years 2004, 2005, 2006, 2013, 2015, 2016, 2017, 2018.

Overview

26
26
years of professional experience
1
1
Certificate

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Vernon Narayan