Veronica Atley
Summary
Passionate and dedicated professional skilled at thriving in collaborative team environments. With extensive training in customer relations and client/candidate interactions, I excel in delivering exceptional service through active listening, empathy, problem-solving, and effective communication. My focus is on ensuring utmost satisfaction and loyalty among clientele by prioritising understanding and meeting diverse needs, fostering lasting relationships built on trust and mutual respect. Currently studying a Bachelor of Primary Education.
Overview
9
9
years of professional experience
Work History
Construction Recruitment Consultant
3D Commercial
01.2023 - 11.2023
- Working with Tier 1-3 Construction companies in Melbourne.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Created recruitment marketing campaigns to attract and engage potential candidates.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Negotiated offers and closed deals to finalise recruitment process and secure best talent.
Customer Service Officer - Contract
William Angliss Institute
10.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Promptly responded to inquiries and requests from prospective customers.
Department Team Supervisor & Retail Specialist
Bunnings Warehouse
05.2016 - 05.2022
- Organised and updated rosters to optimise coverage for expected customer demands.
- Leading and teaching the department team members
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritisation.
- Connected with customers to provide assistance and collect feedback to optimise operations.
- Greeted customers promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Utilised strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed relationships with company reps and operators.
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
Crew Member
McDonald's
04.2015 - 04.2016
- Completed Certificate III in Retail Operations SIR30212 (offered by McDonald's to a small group of crew members)
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Received "Crew Member of the Year" Award
Education
Bachelor of Primary Education -
Charles Darwin University
2028
Completed Year 12
Aquinas College
Ringwood Victoria 11.2017
NDIS Quality And Safeguards Commission
NDIS Worker Screening CertificateCertificate III in Retails Operations SIR30212
McDonald's Australia Limited
Ringwood Victoria 05.2016
HLTAID011 Provide First Aid -
HERO HQ
08.2021
Australian Criminal Intelligence Commission
Police Check 4/11/2022HLTAID009 Provide Cardiopulmonary Resuscitation -
HERO HQ
08.2021
PUAFER005 Operate As A Part of An Emergency Control Organisation -
HERO HQ
08.2021
PUAFER008 Confine Small Emergencies in A Facility -
HERO HQ
08.2021
Level 1 Defensive Driving Program
Murcotts Driving Excellence
Mitcham Victoria 04.2019
Skills
- Highly recognised Customer Service Skills
- Handling Complaints and Inquiries
- Talent Acquisition
- Client management
- Database Maintenance
- Team Coaching and Mentoring
- Product and Visual Merchandising (inc promotion and display)
- Liaising with suppliers/ product reps / clients & candidates
- Team Building
- Product Knowledge
- Communication effectiveness
References
Available on request.
Timeline
Construction Recruitment Consultant
3D Commercial
01.2023 - 11.2023
Customer Service Officer - Contract
William Angliss Institute
10.2022 - 12.2022
Department Team Supervisor & Retail Specialist
Bunnings Warehouse
05.2016 - 05.2022
Crew Member
McDonald's
04.2015 - 04.2016
Bachelor of Primary Education -
Charles Darwin University
Completed Year 12
Aquinas College
NDIS Quality And Safeguards Commission
Certificate III in Retails Operations SIR30212
McDonald's Australia Limited
HLTAID011 Provide First Aid -
HERO HQ
Australian Criminal Intelligence Commission
HLTAID009 Provide Cardiopulmonary Resuscitation -
HERO HQ
PUAFER005 Operate As A Part of An Emergency Control Organisation -
HERO HQ
PUAFER008 Confine Small Emergencies in A Facility -
HERO HQ
Level 1 Defensive Driving Program
Murcotts Driving Excellence
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