Veronica Auzner
Cooloongup ,WA
Summary
Dedicated Secretarial Assistant with 5 years of clerical experience in busy office environments achieving great levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong passion to deliver excellent customer service in a professional manner
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Q Scan Radiology
10.2023 - Current
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Prepared and processed patient referrals and transfer requests.
Receptionist Administrative Assistant
Kambo's Warehouse
09.2015 - 06.2017
- Executed record filing system to improve document organization and management
- Offered departmental administrative support
- Transferred and directed phone calls, guests and mail to correct staff members
- Liaising with management, sales staff and warehouse personel
- Applying for finance on half of customers
- Manage the reports of stock coming into the store
Real Estate Assistant
Challenge Real Estate
01.2013 - 09.2015
- Maintained efficient office operations by handling all errands and administrative functions
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept reception area clean and neat to give visitors positive first impression
- Entered new rental properties information using GeeDee, following procedures to keep information private
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Uploaded new properties in appropriate websites to advertise new listings
- Assisted Property Manager in writing property condition reports and inspections
Barista Manager
Gloria Jeans
02.2011 - 03.2012
- Pleasantly interacted with customers to promote fun, positive environment
- Recommended products based on solid understanding of individual customer needs and preferences
- Provided excellent service to guests and employees
- Elevated customer loyalty by using strong people skill and helping them feel welcome
- Sanitized tools and equipment and wiped down counters and tables to prevent spread of germs
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Performed cash drops or transactions, including carrying drop boxes
- Ensured shelves were fully stocked and dishes were cleaned and stowed
- Performed various administrative functions, including filing paperwork, writing rosters, ordering stock from various vendors, undertaking monthly store inventory and office cleaning
Barista Manager
Gloria Jeans
06.2005 - 02.2011
- Pleasantly interacted with customers to promote fun, positive environment
- Recommended products based on solid understanding of individual customer needs and preferences
Provided excellent service to guests and employees - Elevated customer loyalty by using strong people skill and helping them feel welcome
- Sanitized tools and equipment and wiped down counters and tables to prevent spread of germs
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Performed cash drops or transactions, including carrying drop boxes
- Ensured shelves were fully stocked and dishes were cleaned and stowed
- Performed various administrative functions, including filing paperwork, writing rosters, ordering stock from various vendors, undertaking monthly store inventory and office cleaning
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Education
High School Diploma -
Aranmore Catholic College
LeedervilleCert IV - Retail Operations
West Coast TAFE
CarineCert II - Make Up
West Coast TAFE
JoondalupCert II - Hairdressing
Polytechnic West TAFE
BalgaCert III - Business
Alffie Online
MelbourneSkills
- Greeting and seating
- Records administration
- Customer service
- Guest seating
- Network administration
- Document control
- Team management
- Recruiting
- Cleaning and sanitizing
Certification
St John Ambulance Firsr Aid Certificate 2020
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Q Scan Radiology
10.2023 - Current
Receptionist Administrative Assistant
Kambo's Warehouse
09.2015 - 06.2017
Real Estate Assistant
Challenge Real Estate
01.2013 - 09.2015
Barista Manager
Gloria Jeans
02.2011 - 03.2012
Barista Manager
Gloria Jeans
06.2005 - 02.2011
High School Diploma -
Aranmore Catholic College
Cert IV - Retail Operations
West Coast TAFE
Cert II - Make Up
West Coast TAFE
Cert II - Hairdressing
Polytechnic West TAFE
Cert III - Business
Alffie Online
St John Ambulance Firsr Aid Certificate 2020
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