Veronica Chen
Pymble,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Vogue Cafe Sydney
12.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Music Teacher
Conbrio School of Music
04.2022 - Current
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Mentored students in various ensembles, boosting their confidence and performance skills.
- Mentored students of different ages and backgrounds in music theory, composition and performance, developing a strong connection and love for music.
Education
Bachelor of Science - Bachelor of Animal And Veterinary Bioscience
University of Sydney
Sydney, NSW10-2026
High School Diploma -
Pymble Ladies College
Pymble09-2024
Skills
- Customer service
- Strong multitasking
- Positive attitude
- Problem-solving
- Team collaboration
- Teamwork and collaboration
- Attention to detail
- Organized and efficient
- Verbal and written communication
- Relationship building
- Improvisation techniques
- Behaviour management
- Arranging skills
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Waitress
Vogue Cafe Sydney
12.2024 - Current
Music Teacher
Conbrio School of Music
04.2022 - Current
Bachelor of Science - Bachelor of Animal And Veterinary Bioscience
University of Sydney
High School Diploma -
Pymble Ladies College
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