Veronica Dick
Kingswood,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, evidenced by my role at CSL Australia. Skilled in objection handling and office administration, I excel in creating efficient workflows and maintaining discretion with sensitive information. My goal-oriented approach and attention to detail have consistently driven positive outcomes in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Telesales Representative
Otis Elevator Company
09.2024 - 12.2024
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Followed up with customers to solicit further sales.
- Completed daily cold calling and outreach to build sales pipeline.
Telesales Representative
Crossmark
10.2023 - 02.2024
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Outbound sales calls
- Adhered to company and regulatory policies.
- Maintain records of sales calls.
- Built relationships with customers using strong persuasion and active listening skills.
Administrative Assistant
NSW Communities and Justice
07.2023 - 10.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Consular Liason
CIBT Visas
03.2023 - 06.2023
- To despatch and co-ordinate all deliveries from CIBT Sydney office: This includes Embassy work, secure mail, national deliveries, overnight deliveries.
- Responsible for the submission and retrieval of all documents and passports at Diplomatic Missions.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
Receptionist Administrator
Soho Flordis International
11.2016 - 10.2019
- Front Office Management.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monthly stocktake and reconcilliation.
Office Manager & Crew Co-ordinator
CSL Australia
01.2010 - 06.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Travel co-ordinator for all Australian employees (25)
- Invoice processing.
- Management and planning of travel arrangements for all crew changes, both internationally and locally around all areas of Australia, Manilla and Ukraine.
- Management of crew documentation to ensure compliance with regulatory requirements.
Skills
- Goal oriented
- Objection handling
- Discretion in handling sensitive information
- Attention to detail
- Customer service
- Data entry
- Expense tracking
- Computer skills
- Office administration
- Time management
- Organised
Timeline
Telesales Representative
Otis Elevator Company
09.2024 - 12.2024
Telesales Representative
Crossmark
10.2023 - 02.2024
Administrative Assistant
NSW Communities and Justice
07.2023 - 10.2023
Consular Liason
CIBT Visas
03.2023 - 06.2023
Receptionist Administrator
Soho Flordis International
11.2016 - 10.2019
Office Manager & Crew Co-ordinator
CSL Australia
01.2010 - 06.2016
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