Veronica Fullard ... Née Virtu
Nowra,NSW
Summary
Extensive hospitality experience
Management /2IC
Front of house experience
Waitress experience
Barista experience
Kitchen operations
Food preparation and safe food handling
Catering functions.. eg weddings
Ability to work well within a team
Hardworking and motivated
A love of hospitality
Profession presentation at all times
Reliable and trustworthy
jewellery making and design
milliner
managing an online jewellery business
sponsorship
major figure in the Australian pinup community
honest
asset to any company
Overview
23
23
years of professional experience
Work History
Online Jewellery Website / Market Stall
MIZ SMITTEN KITTEN
04.2007 - Current
- Communicated with customers throughout jewellery / milliner making processes to define needs and expectations, discuss budgets, ideas
- Designing , creating , making fashion jewellery and hair accessories
- Managing orders , posting , invoices
- Running an online website
- Organising photo shoots , charity benefits , sponsorships
- Market trading , eftpos , customer service , wholesaler ,
- Handmade products Australian made
Manager
Angels Bayside
12.2019 - 07.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw balancing of cash registers, reconciled transactions
- Day to Day operations , opening and closing of business
- stock ordering and rotation
- rosters
- promotions , specials
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- barista , Barwork
Waitress / Barista
Amaki Cafe
10.2009 - 07.2011
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Coffee making
- Coordinating functions
- Waitressing
- Customer service
- Cash handling
- General cleaning
Waitress / Barista
Maritz Cafe
10.2008 - 01.2010
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Coffee making
- Waitressing
- Functions
- Customer service
- Cash handling
- General cleaning
- Assisting chef/ cook
Waitress /barista
Kiama Terrace / Imagine Restaurant
05.2009 - 12.2009
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Coffee making
- Waitressing
- Functions
- Customer service
- Cash handling
- General cleaning
Waitress
Murphy’s Bar & Grill
07.2008 - 08.2010
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Barista
- Waitressing
- Functions
- Bar work
- Customer service
- General cleaning
Cafe Supervisor /Catering Coordinator
Keira St Cafe
06.2007 - 03.2008
- Engaged in suggestive selling and other sales techniques
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Coffee making
- Managing staff
- Functions
- Co-ordinating catering
- Managing sandwich bar / cafe
- Menu planning
- Customer service
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Motivated staff to perform at peak efficiency and quality.
Head Waitress
Parkview Cafe
02.2000 - 04.2007
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Coffee making
- Coordinating functions
- Floor supervision
- Menu planning
- Rosters
- Waitressing
- Interviewing
- Kitchen hand
Education
High School Diploma -
Dapto High
Dapto Skills
- 2022
- Workshop Tafe supervision of apprentices and trainees
- 2020 RSA Barmax
- 2019
- Registered slumber party business
- Glamp-out slumber parties4 kids
- 2010
- Registered jewellery business
- Miz smitten kitten
- 2008
- RSA barmax
- 2007
- Registered catering business
- The pampered Palate
- 2005
- Ryde college
- Barista
- Understanding / mastering expresso
Additional Information
Reference's
Sue Corbett ... owner of Angels Bayside Cafe Huskisson
MOB ..0434263027
Michelle McLaughlin ... personal friend over 40 years , former co worker
MOB...0414724476
Arthur Martinez ...former head chef at Angels Bayside
0400137388
Hobbies
Animal welfare , cooking , family , vintage shopping , jewellery making , op shopping
playing with my cat ❤️
Timeline
Manager
Angels Bayside
12.2019 - 07.2023
Waitress / Barista
Amaki Cafe
10.2009 - 07.2011
Waitress /barista
Kiama Terrace / Imagine Restaurant
05.2009 - 12.2009
Waitress / Barista
Maritz Cafe
10.2008 - 01.2010
Waitress
Murphy’s Bar & Grill
07.2008 - 08.2010
Cafe Supervisor /Catering Coordinator
Keira St Cafe
06.2007 - 03.2008
Online Jewellery Website / Market Stall
MIZ SMITTEN KITTEN
04.2007 - Current
Head Waitress
Parkview Cafe
02.2000 - 04.2007
High School Diploma -
Dapto High
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