Veronica Goodhew
Moama,Nsw
Summary
Encouraging manager and great problem-solver with talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Fruit and Veg Manager
Woolworths
09.2023 - Current
- Cross-trained within multiple departments
- Successfully complete sales plans
- Work well within a team
- Achieved targets within the department
- Managed and motivated team members to be productive and work to the best of their abilities.
- Maximized performance by monitoring and mentoring team members.
- Trained new team members successfully
- Great eye for quality in the department
- Assist the department manager successfully
- provide excellent customer service
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Assistant Manager
Gravity Shack
03.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Online Manager
Woolworths
06.2021 - 03.2022
- Successfully hit weekly targets and budgets
- Completed weekly rosters staying within wage budgets
- Demonstrated excellent customer service skill's and maintained pleasant relationships with reoccurring customers
- Successfully lead in high demand, strict target, time deficient environment
- Conducted outstanding interviews with potential new candidates
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Assistant Online Manager
Woolworths
07.2020 - 06.2022
- Helped with rostering
- Assisted Department Manager Successfully
- Successfully lead team when needed
- Maintained excellent customer service skills.
- Utilized knowledge of others to help gain more experience
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines
Education
High School Diploma -
Moree Secondary College Albert St. Campus
Moree, NSW11.2015
Skills
- Social Perceptiveness
- Customer Relationship Management
- Product and Service Knowledge
- Overseeing Employees
- Orientating and Training
- Negotiation and Conflict Resolution
- Directing Team Members
- Money Handling
- Schedule Oversight
- Time Management
- Team Motivation
- Employee Coaching and Mentoring
Certification
- First Aid Certificate
- Working with Children Licence
Timeline
Assistant Fruit and Veg Manager
Woolworths
09.2023 - Current
Assistant Manager
Gravity Shack
03.2022 - 10.2023
Online Manager
Woolworths
06.2021 - 03.2022
Assistant Online Manager
Woolworths
07.2020 - 06.2022
High School Diploma -
Moree Secondary College Albert St. Campus
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