Veronica Mastop
Rosemeadow,NSW
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Social Media Manager
Celebrity Ink
02.2022 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Organizing and executing online social media live chats for 2 studios simultaneously
- Quality & customer complaint resolution
- Experienced in multiple software applications including Outlook, Google Business, Timely, Salesforce, Zenoti, Meta Business suite, Microsoft Word, Microsoft Excel and Adyen.
- Manage accounts payable activities including the creating payment links, following up on customer payments to ensure all current and arrears invoices are paid
- Quoting Clients
- Data entry, creating client profiles, entering quotes, maintaining client records
- Manage and respond to all business email enquiries
- Organising & planning artists schedules/calendars
- Frontline customer service
School Co-Ordinator
Kids United OSHC
09.2018 - 01.2022
- Adapted policies to ensure compliance with changing state education regulations, maintaining the school''s high standards of operation.
- Coordinated tutoring programs to provide additional academic support for struggling students, enhancing overall achievement levels.
- Programming, setting up/packing away learning experiences.
- Enhanced school programs by collaborating with teachers, administrators, and parents to identify areas for improvement.
- Nominated supervisor, educational leader, first aid officer
- Bookings risk assessments, observations, leadership reflections, email correspondence with families etc.
Creche Attendant
Campbelltown City Council
11.2016 - 09.2018
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responsible for taking bookings and maintaining ratios
- Numerous duties as required, such as bottle preparation and feeding, nappy changes etc
- Setting up/packing away play equipment and learning environments
- Supervision and meaningful interactions with babies/children
Support Worker
Catherine Field Pre-School
09.2014 - 02.2016
- Assisted children with daily living needs to maintain self-esteem and general wellness.
- Assisting with room and playground set up and pack away
- Supervision and meaningful interactions with children
- Assisting with preparation and packing away of art materials and learning experiences
- Leading small and large group experiences with literacy and numeracy
- Assisting children with personal hygiene (hand washing and toileting)
- Assisting children at mealtimes
- Any other duties as requested by director/other staff members
Casual Educator
Goodstart Early Learning Centre
06.2011 - 03.2014
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Working as part of a team within different groups of staff and children
- Assisting with preparation and packing away of play/craft activities
- Changing nappies adhering to accreditation practices
- Serving and assisting at mealtimes
Education
No Degree - First Aid And CPR
Wave Learning
Sydney08.2021
Skills
- Excellent Multitasking
- Strong Work Ethic
- Verbal and written communication
- Problem-Solving
- Attention to Detail
- Positive Attitude
- Interpersonal Skills
- Adaptable
- Ability to work in a team or autonomously
- Reliable
- Customer Service
- Computer Skills
Timeline
Social Media Manager
Celebrity Ink
02.2022 - Current
School Co-Ordinator
Kids United OSHC
09.2018 - 01.2022
Creche Attendant
Campbelltown City Council
11.2016 - 09.2018
Support Worker
Catherine Field Pre-School
09.2014 - 02.2016
Casual Educator
Goodstart Early Learning Centre
06.2011 - 03.2014
No Degree - First Aid And CPR
Wave Learning
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